Court Operations Associate (Cashier/Information Clerk)

Oregon Inc; Bend (OR); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance premium coverage

Paid holidays and leave

Bilingual skills allowance

Descrizione del lavoro

Oregon Judicial Department in Bend seeks a detail‑oriented administrative professional to support court operations. You will open cases, add parties, and schedule appearances, while processing forms, fee waivers, and payment transactions.

You will also assist litigants, attorneys, jurors, and the public with courthouse navigation and procedural questions. The role requires handling multiple tasks under deadlines, strong document accuracy, and exceptional customer service.

Competenze

• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy setting.
• Experience using software to access and input information and manage calendars.
• Experience providing customer service to diverse individuals under stress.
• Experience writing and reviewing documents for accuracy and completeness.

Mansioni

• Open new cases and add parties to cases; schedule court appearances.
• Provide forms to litigants and review fee waivers and restraining order applications.
• Accept and receipt funds, prepare deposit slips, and answer questions about fees and procedures.
• Assist attorneys, litigants, jurors, and the public in navigating courthouse and related offices.
• Manage file room backup coverage, customer service window, copies, scanning, and general inquiries.

Conoscenze

Clerical tasks

Administrative support

Customer service

Document accuracy

Cash handling

Formazione

High school diploma or equivalent

Descrizione del lavoro

Who We Are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits to You

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• In this job profile, we offer candidates new to OJD up to the third step of the salary range, depending on experience.
• You are potentially eligible for a 5% annual increase.

Position Highlights

In this role, you will open new cases, add parties to cases, and schedule court appearances. You will provide forms to litigants, review fee waivers and restraining order applications, accept and receipt trust and revenue funds, and prepare deposit slips. You will answer questions about restitution, filing fees, fines, payment schedules, hearing dates, and court procedures. You will also help attorneys, litigants, jurors, and the public navigate the courthouse and nearby government buildings. Additionally, you will accept traffic pleas, complete traffic citation paperwork, route citations to judges or traffic clerks, reduce fines or extend payment deadlines as appropriate, and refer complex questions to a traffic clerk. While providing backup coverage to the file room clerk, you will manage the customer service window, prepare and certify copies, order and retrieve files, monitor patrons who are viewing files, and answer general questions. Assigned tasks may be changed to accommodate workload and organizational needs.

Minimum Qualifications

The qualified candidate must have a high school diploma or equivalent.

AND At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.

OR Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

None.

Requested Skills and Attributes

• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting.
• Experience using a variety of software programs to access and input information and complete various tasks, including scheduling and maintaining calendars.
• Experience providing customer service to a variety of individuals in challenging circumstances.
• Experience and skill in writing and reviewing documents for accuracy and completeness.
• Experience handling cash or credit card transactions and generating receipts.

Working Conditions

This is a full-time position, and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per workweek. Occasional after-hours or overtime work may be required. Frequent phone and in-person contact with people from diverse backgrounds. Frequent phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma. This position is exposed, sometimes several times a week, to people who are angry or verbally abusive. Extended periods of sitting or standing. Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case‑by‑case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility

OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OJD will use E‑Verify to confirm that you are authorized to work in the United States.

Age-Based Discrimination

OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.

Veterans’ or Oregon National Guard Preference

Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.

Conduct Expectations

Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, OJD complies with Oregon’s pay equity law. In this job profile, we offer candidates new to OJD up to the third step of the salary range, depending on experience. For more information on pay equity, click here.

Employee Benefits

Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed. Workday related information and resources are available here. For questions about a specific OJD job posting, call 503-986-5930 or email [e-mail].

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work is.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars.

After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce.

If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move?

Joining our team means you open the door to many possibilities.

From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background.

If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”