Program Assistant (SED Case Manager)

Judicial Department; Portland (OR); On-site; USD 73,000 - 113,000; Full time

Benefits offered by this job

Health insurance premium support

Paid holidays and leave

Flexible spending plans

Bilingual skills allowance

Job summary

Oregon Judicial Department (OJD) in Portland, OR seeks a Program Assistant (SED Case Manager) to support day-to-day program operations, assist participants, coordinate services, and ensure accurate documentation. The role is full-time and located in Portland, with opportunities to engage in a variety of community resources.

The position performs intake appointments, prepares essential documents, explains program requirements, and helps participants access benefits and services, including

Qualifications

• Bachelor’s degree in business or public administration, behavioral or social/human services, or a closely related field.
• At least one year of professional-level program experience or five years equivalent.
• Experience working with individuals facing hard times.

Responsibilities

• Support day-to-day program operations by assisting participants, coordinating services, and ensuring accurate documentation.
• Conduct intake appointments, prepare documents, and explain program expectations.
• Help participants access community resources and public benefits, with referrals as needed.
• Participate in weekly program meetings and attend court dockets as required.
• Maintain clear communication between the program and the court and prepare compliance reports.

Skills

Interpersonal communication

Public service mindset

Documentation & recordkeeping

Education

Bachelor’s degree in business or public administration, behavioral or social/human services

Job description

Program Assistant (SED Case Manager)

Salary Range: $6,082 - $9,436

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• The hourly equivalent for this position is $6,082 - $9,436, and the annual salary for this position is $72,988 - $113,234.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (including ASL) if you can pass a skills test and are assigned to use those skills on the job!

Who we are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Location Highlights

Portland, Oregon was founded in 1845 (incorporated in 1851). It is the state’s largest city and the county seat for Multnomah County. It is named for Portland, Maine. It is situated at the confluence of the Willamette and Columbia Rivers. Recreational activities include, numerous museums (including OMSI), parks (including Forest Park, largest wilderness park in city limits in the nation), hiking (including in-city hiking trails), restaurants (including Food Carts), Mt Hood (about 50 miles east) and much more. Portland is home to four major sports teams: Trailblazers (NBA), Fire (WNBA), Timbers (MLS), and Thorns (NWSL).

Position Highlights

• You will support day-to-day program operations by assisting participants, coordinating services, and ensuring accurate documentation.
• By supporting program participants, you will conduct intake appointments, prepare necessary documents, and explain program expectations.
• You will also assist the participants in accessing community resources, public benefits, and transportation assistance, and make referrals to treatment, employment, or educational programs as appropriate.
• You will participate in weekly program meetings to provide updates on participant compliance and progress.
• Attend court dockets as needed to support program operations.
• Ensure accurate communication between the program and the court.
• You will also prepare written compliance reports, track court-directed tasks and deadlines, identify compliance concerns, and provide timely update to the program team.
• Assigned tasks may be changed to accommodate workload and organizational needs.

Minimum Qualifications

• The qualified candidate must have a bachelor’s degree in business or public administration, behavioral or social/human services, or a closely related field.
• At least one (1) year of increasingly responsible technical or professional-level program experience that typically supports the knowledge, skills, and abilities requirements listed for the position.
• OR Any combination of education and experience equivalent to five (5) years of experience that typically supports the knowledge, skills, and abilities for the position.

Requested Skills and Attributes

• Experience working with individuals who are facing hard times.
• Experience reviewing applicants’ materials to determine eligibility for entry into a program and meeting with program participants.
• Experience explaining rules, policies, procedures, and decisions on behalf of an employer.
• Experience accomplishing work through developing collaborative relationships with internal and external stakeholders.
• Experience maintaining confidential records of program participants and monitoring compliance with program requirements.
• Experience providing support or coordination for a court program or specialty court.

Working Conditions

This is a full-time position, and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA Non-Exempt and is eligible for overtime compensation for hours worked in excess of 40 per work week. Occasional after-hours or overtime work may be required. Frequent phone and in-person contact with people from diverse backgrounds. Frequent phone and in-person contact with people who may be facing challenging life circumstances or highly stressful situations. Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, and scanner. Long periods of sitting or standing while working at a computer. Ability to lift 40 pounds.

Parking

Multnomah County Circuit Court does not provide parking for the central courthouse or justice center staff. Daily parking is available across SW 1st St from the central courthouse (monthly parking is limited). Another option is the Douglas Garage at 1835 S River Dr, Portland, OR 97204. Parking cost is $165/month and is a half-mile from the courthouse and justice center.

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility

OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Veterans’ or Oregon National Guard Preference

Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.

Conduct Expectations

Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity,

Employee Benefits

Access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify.

Questions and Support

If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed. Workday related information and resources are available. For questions about a specific OJD job posting, call 503-986-5930 or email [e-mail].

Equal Opportunity

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work is. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon flies with her own wings.