Information Technology Help Desk Support

Talent Acquisition LLC; Dallas (TX); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Talent Acquisition LLC is seeking an IT Help Desk / Trial Support Specialist to deliver hands-on end-user support and courtroom technology assistance. The role combines Tier 1–2 IT support with specialized litigation technology across trials, hearings, arbitrations, and other legal proceedings.

Responsibilities include onsite and remote support for devices, troubleshooting incidents, and supporting Microsoft 365, SharePoint, and presentation systems such as TrialDirector and NetDocuments.

Qualifications

• 2+ years of hands-on IT support experience; law firm or professional services experience preferred
• Experience supporting Windows workstations and Microsoft 365 environments
• Familiarity with TrialDirector, OnCue, Sanction, or similar trial presentation tools
• Experience with document management systems such as NetDocuments preferred
• Strong Microsoft Office and Adobe Acrobat skills
• Basic networking, hardware troubleshooting, and AV/video conferencing experience
• CompTIA, Microsoft, or similar certifications are a plus
• Excellent troubleshooting, communication, customer service, and organizational skills
• Ability to perform effectively in fast-paced, time-sensitive environments

Responsibilities

• Provide onsite and remote support for laptops, desktops, mobile devices, printers, software, and peripherals
• Troubleshoot and resolve help desk incidents, escalating complex issues as needed
• Support Active Directory, Microsoft 365, SharePoint, OneDrive, Teams, Citrix, VPN, Zoom, and Webex
• Set up and support trial war rooms, courtroom presentation systems, and remote proceeding environments
• Operate presentation and AV technology during live and virtual proceedings
• Support courtroom exhibits, demonstratives, video conferencing, and related litigation technology
• Maintain technical documentation, equipment inventories, and knowledge-base resources
• Provide occasional after-hours, on-call, and travel support for legal proceedings

Skills

IT support

Windows

Microsoft 365

SharePoint

OneDrive

Teams

Citrix

VPN

Zoom

Webex

TrialDirector

OnCue

Sanction

NetDocuments

Adobe Acrobat

Microsoft Office

AV

Video conferencing

Troubleshooting

Communication

Customer service

Tools

TrialDirector

OnCue

Sanction

NetDocuments

Job description

A professional services organization is seeking an IT Help Desk / Trial Support Specialist to provide hands-on end-user support and courtroom technology assistance. This role combines Tier 1–2 IT support with technology support for trials, hearings, arbitrations, mediations, and other legal proceedings.

Key Responsibilities

• Provide onsite and remote support for laptops, desktops, mobile devices, printers, software, and peripherals
• Troubleshoot and resolve help desk incidents, escalating complex issues as needed
• Support Active Directory, Microsoft 365, SharePoint, OneDrive, Teams, Citrix, VPN, Zoom, and Webex
• Set up and support trial war rooms, courtroom presentation systems, and remote proceeding environments
• Operate presentation and AV technology during live and virtual proceedings
• Support courtroom exhibits, demonstratives, video conferencing, and related litigation technology
• Maintain technical documentation, equipment inventories, and knowledge-base resources
• Provide occasional after-hours, on-call, and travel support for legal proceedings

Qualifications

• 2+ years of hands-on IT support experience; law firm or professional services experience preferred
• Experience supporting Windows workstations and Microsoft 365 environments
• Familiarity with TrialDirector, OnCue, Sanction, or similar trial presentation tools
• Experience with document management systems such as NetDocuments preferred
• Strong Microsoft Office and Adobe Acrobat skills
• Basic networking, hardware troubleshooting, and AV/video conferencing experience
• CompTIA, Microsoft, or similar technical certifications are a plus
• Excellent troubleshooting, communication, customer service, and organizational skills
• Ability to perform effectively in fast-paced, time-sensitive environments