Court IT Support Specialist - Tech & Training Lead

United States Courts; McAllen, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Texas Southern District and Bankruptcy Court in McAllen, TX, seeks an IT support professional to provide Tier 1 and 2 help desk services for hardware/software, Outlook email, printers/scanners, Cisco VOIP/Unity, and courtroom technology. The role includes end-user training and serving as the central information point for users.

The incumbent may lead a Tier 2 team and will assist in defining automation training plans while delivering reliable technical support in a federal courthouse environment.

Qualifications

• Experience providing Tier 1 and Tier 2 IT help desk support.
• Strong troubleshooting of hardware and software issues.
• Familiarity with Outlook email and printers/scanners.
• Knowledge of Cisco VOIP/Unity systems is advantageous.
• Ability to train end users and document procedures.

Responsibilities

• Provide Tier 1 and Tier 2 IT help desk support for hardware/software, Outlook, printers, Cisco VOIP/Unity, and courtroom tech.
• Troubleshoot routine to complex hardware and software issues.
• Contribute to automation training plans and user documentation.
• Serve as a central point of information and assistance for end users.
• Potentially lead a Tier 2 team on projects or incidents.

Skills

Help desk

Customer service

Hardware

Software

Outlook

Printers & scanners

Cisco VOIP

Courtroom tech

End-user training

Networking

Tools

Cisco Unity

Job description

Texas Southern District and Bankruptcy Court in McAllen, TX, seeks an IT support professional to provide Tier 1 and 2 help desk services for hardware/software, Outlook email, printers/scanners, Cisco VOIP/Unity, and courtroom technology. The role includes end-user training and serving as the central information point for users.

The incumbent may lead a Tier 2 team and will assist in defining automation training plans while delivering reliable technical support in a federal courthouse environment.