IT Service Desk Specialist — Courthouse Tech Support

Bernalillo County Metropolitan Court; Albuquerque (NM); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Paid vacation and sick leave

Flexible work arrangements

Job summary

Bernalillo County Metropolitan Court in Albuquerque, NM is seeking an IT Specialist to provide Tier 1 helpdesk support across courts statewide. You will manage user accounts, assist with data processing, and support software implementations.

The role requires strong customer service, teamwork, and the ability to communicate critical system alerts; knowledge of Odyssey Enterprise Justice is a plus.

Qualifications

• Knowledge of installation, configuration, maintenance and testing of operating systems, software applications, drivers, utilities and network equipment.
• Experience with data processing for court functions and user account administration.
• Familiarity with imaging software, backups, and security patch management.

Responsibilities

• Serve as a point of contact for end users, vendors, and staff to resolve hardware, OS, software, server, network, and telecom issues.
• Develops software and hardware replacement schedules.
• Installs, configures, and tests protocols on various operating systems and platforms.
• Writes login scripts, maps network drives, and backs up/restores data.
• Plans initiatives to upgrade and configure hardware, OS, software, servers and networks.
• Implements disaster recovery procedures and keeps systems secure.

Skills

Helpdesk

End user support

Remote support

Server administration

Backup and disaster recovery

Education

Bachelor’s degree in IT or related field

Tools

Odyssey Enterprise Justice

Job description

Bernalillo County Metropolitan Court in Albuquerque, NM is seeking an IT Specialist to provide Tier 1 helpdesk support across courts statewide. You will manage user accounts, assist with data processing, and support software implementations.

The role requires strong customer service, teamwork, and the ability to communicate critical system alerts; knowledge of Odyssey Enterprise Justice is a plus.