IT Support Specialist

United States Courts; McAllen, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Texas Southern District and Bankruptcy Court in McAllen, TX, seeks an IT support professional to provide Tier 1 and 2 help desk services for hardware/software, Outlook email, printers/scanners, Cisco VOIP/Unity, and courtroom technology. The role includes end-user training and serving as the central information point for users.

The incumbent may lead a Tier 2 team and will assist in defining automation training plans while delivering reliable technical support in a federal courthouse environment.

Qualifications

• Experience providing Tier 1 and Tier 2 IT help desk support.
• Strong troubleshooting of hardware and software issues.
• Familiarity with Outlook email and printers/scanners.
• Knowledge of Cisco VOIP/Unity systems is advantageous.
• Ability to train end users and document procedures.

Responsibilities

• Provide Tier 1 and Tier 2 IT help desk support for hardware/software, Outlook, printers, Cisco VOIP/Unity, and courtroom tech.
• Troubleshoot routine to complex hardware and software issues.
• Contribute to automation training plans and user documentation.
• Serve as a central point of information and assistance for end users.
• Potentially lead a Tier 2 team on projects or incidents.

Skills

Help desk

Customer service

Hardware

Software

Outlook

Printers & scanners

Cisco VOIP

Courtroom tech

End-user training

Networking

Tools

Cisco Unity

Job description

Court Name/Organization Texas Southern District and Bankruptcy Court

Overview of the Position The U.S. District Court for the Southern District of Texas is one of the largest district courts among the country's 94 federal judicial districts. The district courts, combined with the appellate courts and the Supreme Court, make up the judicial branch of the federal government. The Southern District of Texas consists of the following seven divisional offices: Brownsville, Corpus Christi, Galveston, Houston, Laredo, McAllen and Victoria.We are seeking technically qualified and customer focused applicants to join our IT support team in our McAllen courthouse.

This position provides specialized technical support and routine technical support services. At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for computer hardware/software, Outlook email, printers/scanners/copiers, Cisco VOIP/Unity, a Fiber to the Desk network, Courtroom Technology, end user training, commercial and locally developed applications. The incumbent assists in defining and implementing automation training plans and serves as a central point of information and assistance for end users. This position performs routine to complex troubleshooting for hardware and software systems and may serve as a lead on a Tier 2 team.

The federal Judiciary is an Equal Employment Opportunity employer.