Court IT Help Desk Specialist

Harris County; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Harris County seeks a Tier-1 support professional within the Technical Services Division. The role focuses on supporting the Tyler Odyssey Case Management System for the Justice of the Peace Courts, along with desktop and hardware support.

The ideal candidate will provide specialized support and handle technical issues while ensuring a smooth operational flow in court. Applicants must have an associate degree in a related field and excellent interpersonal skills for effective communication with court staff.

Qualifications

• Register and take the HRT Clerical Skills Test with a minimum score of 85%.
• Professional experience may substitute for education on a 3:1 basis.

Responsibilities

• Serve as the first point of contact for Harris County Justice Courts.
• Provide technical and functional support to judges and court staff.
• Perform initial troubleshooting of computers and other devices.

Skills

Willingness to learn Tyler Odyssey CMS

Interpersonal and communication skills

Ability to work with IT teams

Proficiency in Microsoft Windows and Office 365

Education

Associate degree in IT or related field

Tools

Microsoft Windows

Microsoft Office 365

Job description

Harris County seeks a Tier-1 support professional within the Technical Services Division. The role focuses on supporting the Tyler Odyssey Case Management System for the Justice of the Peace Courts, along with desktop and hardware support.

The ideal candidate will provide specialized support and handle technical issues while ensuring a smooth operational flow in court. Applicants must have an associate degree in a related field and excellent interpersonal skills for effective communication with court staff.