Course Support Assistant

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 34,000 - 48,000; Part time

Job summary

University of North Carolina Charlotte is seeking a part-time Course Support Assistant to support the University Center for Academic Excellence's course support programs. This temp role involves coordinating marketing initiatives and creating visual assets to promote tutoring services, with a focus on strategic communication and outreach from Colvard North.

The position requires a Bachelor's degree in a related field and 1–2 years of hands-on experience in graphics, content creation, and

Qualifications

• Bachelor's degree preferred.
• 1-2 years hands-on experience in graphic design, strategic content creation, and promotional planning across digital and print channels.

Responsibilities

• Provide general administrative support for the two course support programs (Peer Tutoring and PAL).
• Assist with CRM transition from EAB Navigate to Salesforce for tutoring.
• Aid in the development and QA of course support leader schedules.
• Lead the creation of a strategic communication and marketing plan for Course Support Services and UCAE outreach.
• Create visual and written assets for web, social media, email outreach, and printed materials to promote services and events.
• Update departmental channels aligning with UNC Charlotte branding and UCAE messaging.
• Evaluate campaign metrics and adjust strategies to boost student participation.

Skills

Graphic design

Strategic content creation

Promotional planning

Education

Bachelor's degree in Marketing, Communications, Graphic Design, Public Relations, or related field

Tools

Salesforce

EAB Navigate

Job description

Course Support Assistant

Position Information

General Information

• Position Number: STMP15
• Working Title: Course Support Assistant
• Division: Academic Affairs
• Department: University College (Adm)
• Work Unit: Univ Ctr for Acad Excellence
• Work Location: Colvard North
• Vacancy Open To: All Candidates
• Position Designation: Non-Student Temporary
• Employment Type: Temporary - Part-time
• Hours per week: 29
• Work Schedule: The UCAE is open 8:00 am to 7:00 pm, Monday through Thursday, and 8:00 am to 5:00 pm on Friday. The individual in this position should expect to set their schedule within that operating schedule. Some evening or weekend hours may be required as program needs arise.
• Pay Rate: $25-$35/hour
• Minimum Experience/Education:
• Other Work/Responsibilities:
• Necessary Licenses or Certifications:
• Proposed Hire Date: 11/16/2026
• Contact Information:
• Expected Length of Assignment: 30 weeks
• Posting Open Date: 10/12/2026
• Posting Close Date: 10/30/2026
• Special Notes to Applicants:

Departmental Preferred Experience, Skills, Training/Education:

• Bachelor's degree in Marketing, Communications, Graphic Design, Public Relations, or a related field preferred
• 1-2 years of hands-on experience in graphic design, strategic content creation, and promotional planning across digital and print channels.

Duties and Responsibilities:

This team member will provide general administrative support for the University Center for Academic Excellence's (UCAE) two course support programs: Peer Tutoring and Peer Assisted Learning (PAL) with a special focus on strategic communication and marketing. Responsibilities may include:

• Provide logistical support for the course support leader hiring process.
• Assist with the transition from EAB Navigate to Salesforce as the underlying CRM software for tutoring.
• Aid in the development of and quality assurance of course support leader schedules.
• Lead the formation and execution of a strategic communication and marketing plan focused primarily on Course Support Services while supporting broader UCAE outreach.
• Create engaging visual and written assets for web, social media, Canva, email outreach, and printed materials to promote service offerings, Reading Day events, and student success resources.
• Update and maintain departmental communication channels, ensuring alignment with UNC Charlotte branding and UCAE messaging standards.
• Evaluate campaign performance metrics, analyze outreach engagement, and recommend strategy adjustments to increase student participation.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • UNC Charlotte Website
   • HERC Job Board
   • Inside Higher Education
   • Mitatech Circa (formerly known as Local JobNetwork)
   • Another Website
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Other
2. Where did you learn about this posting?

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae

Optional Documents

1. Contact Information for References
2. Cover Letter / Letter of Interest