Course Support Assistant

The University of North Carolina

North Carolina

Presencial

USD 34 000 - 48 000

Tempo integral

Há 3 dias

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Resumo da oferta

The University of North Carolina at Charlotte seeks a skilled Outreach and Communications Assistant to support the UCAE’s course support programs, with a focus on strategic communication and marketing. The role emphasizes creating engaging assets for web and print, and coordinating logistics for hiring and schedules.

The position involves guiding campaigns, aligning with UNC Charlotte branding, and improving student participation through targeted outreach.

Qualificações

Bachelor’s degree in Marketing, Communications, Graphic Design, Public Relations, or a related field preferred
1–2 years of hands-on experience in graphic design, strategic content creation, and promotional planning across digital and print channels.

Responsabilidades

Provide logistical support for the course support leader hiring process.
Assist with the transition from EAB Navigate to Salesforce as the underlying CRM software for tutoring.
Aid in the development of and quality assurance of course support leader schedules.
Lead the formation and execution of a strategic communication and marketing plan focused on Course Support Services and UCAE outreach.
Create engaging visual and written assets for web, social media, Canva, email outreach, and printed materials to promote service offerings and student events.
Update and maintain departmental communication channels, ensuring alignment with UNC Charlotte branding and UCAE messaging standards.
Evaluate campaign performance metrics, analyze outreach engagement, and recommend strategy adjustments to increase student participation.

Conhecimentos

Graphic design

Strategic content creation

Promotional planning

Digital & print channels

Formação académica

Bachelor’s degree in Marketing, Communications, Graphic Design, Public Relations, or related field

Ferramentas

Salesforce

EAB Navigate

Canva

Descrição da oferta de emprego

The UCAE is open 8:00 am to 7:00 pm, Monday through Thursday, and 8:00 am to 5:00 pm on Friday. The individual in this position should expect to set their schedule within that operating schedule. Some evening or weekend hours may be required as program needs arise.

Pay Rate

Pay Rate $25-$35/hour

Departmental Preferred Experience, Skills, Training/Education

Bachelor’s degree in Marketing, Communications, Graphic Design, Public Relations, or a related field preferred
1-2 years of hands-on experience in graphic design, strategic content creation, and promotional planning across digital and print channels.

Duties and Responsibilities

This team member will provide general administrative support for the University Center for Academic Excellence’s ( UCAE ) two course support programs: Peer Tutoring and Peer Assisted Learning ( PAL ) with a special focus on strategic communication and marketing. Responsibilities may include:

Provide logistical support for the course support leader hiring process.
Assist with the transition from EAB Navigate to Salesforce as the underlying CRM software for tutoring.
Aid in the development of and quality assurance of course support leader schedules.
Lead the formation and execution of a strategic communication and marketing plan focused primarily on Course Support Services while supporting broader UCAE outreach.
Create engaging visual and written assets for web, social media, Canva, email outreach, and printed materials to promote service offerings, Reading Day events, and student success resources.
Update and maintain departmental communication channels, ensuring alignment with UNC Charlotte branding and UCAE messaging standards.
Evaluate campaign performance metrics, analyze outreach engagement, and recommend strategy adjustments to increase student participation.

Other Work/Responsibilities

Necessary Licenses or Certifications

Special Notes to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting? (Open Ended Question)