Course Maintenance Assistant

Western Governors University; Salt Lake City (UT); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Bonuses

Medical coverage

Tuition discount

Flexible PTO

Parental leave

Job summary

Western Governors University in Salt Lake City, UT seeks a Course Maintenance Assistant to manage curriculum content and storage systems, coordinate with stakeholders, and resolve issues promptly. You will work with a team to ensure high-quality course delivery and maintain FERPA confidentiality while supporting students and faculty.

The role emphasizes data accuracy, effective communication, and the ability to learn new systems in a fast-paced, queue-driven environment.

Qualifications

• Proficient use of Salesforce and e-learning platforms.
• Accurate data entry with strong attention to detail.
• Good communication and teamwork skills.

Responsibilities

• Updates, maintains, and troubleshoots course content with stakeholders.
• Meets service level agreements and ticket goals.
• Provides timely help to students, staff and faculty.
• Maintains confidentiality of student data under FERPA.

Skills

Salesforce

E-learning platforms

Data entry

Attention to detail

Communication skills

Team collaboration

Independent work

Education

High School Diploma or GED

Tools

Salesforce

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:Grade: Services 204Pay Range: $19.37 - $28.07Job DescriptionThe Course Maintenance Assistant is a supporting individual contributor that accurately enters information into curriculum delivery and storage systems, performs maintenance within those systems, investigates and coordinates the resolution of various issues, and completes other projects as needed. This individual prioritizes and completes assigned duties in a timely, high-quality manner with attention to current department processes and procedures. The Course Maintenance Assistant works well with others in a team environment and is self-motivated.Essential Functions and Responsibilities:Updates, maintains, and troubleshoots course content by coordinating with internal and external stakeholders or in response to program feedback.Meets service level agreements and ticket processing goals.Provides effective and friendly customer support to students, staff, and faculty in a timely manner.Maintains integrity and confidentiality of proprietary information and student confidentiality in accordance with FERPA.Performs other duties as assigned.Knowledge, Skill, and Abilities:Proficient use of Salesforce and e-learning platformsBasic computer skillsCompetent data entry skillsAbility to navigate a variety of technological platforms.Ability to learn new systems and platform technologies.Good communication skills, both verbal and writtenStudent-focused mindsetAbility to collaborate with colleagues inside the department.Ability to work independently on assigned tasks with supervisionAbility to keep a positive attitude with all members of the University.Ability to work in a fast-paced, queue-driven work environment.Demonstrates professionalism.Ability to document interactions correctly.Outstanding attention to detailAbility to accept and implement feedbackWillingness to learn and grow.Job Qualifications:Minimum Qualifications:High School Diploma or GED required1 year of related experienceBasic knowledge of processes and proceduresPreferred Qualifications:Prior data entry experiencePhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.#LI-TG1Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail] Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.