Courier & Logistics Support Specialist

Deutsche Post; City of Newburgh (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount

Job summary

Deutsche Post DHL Express is hiring for a Service Center role in the United States. You will provide customer service, sales and operational support, answer phones, resolve billing issues, and assist with shipment processing and documentation.

Must have a High School diploma and strong communication skills; FAA, TSA and CBP background checks are required to obtain a SIDA badge. The position includes benefits and paid time off with opportunities for training.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

Microsoft Office

Background checks

Education

High School Diploma

Tools

Microsoft Office

Job description

Deutsche Post DHL Express is hiring for a Service Center role in the United States. You will provide customer service, sales and operational support, answer phones, resolve billing issues, and assist with shipment processing and documentation.

Must have a High School diploma and strong communication skills; FAA, TSA and CBP background checks are required to obtain a SIDA badge. The position includes benefits and paid time off with opportunities for training.