Courier - Float

Advocate Aurora Health; Rosemont (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Advocate Health in Rosemont, IL seeks a dependable courier to transport and deliver specimens, materials, and results with strict adherence to safety and turnaround times. You will coordinate with dispatch, document deliveries, and assist in lab processes to ensure timely, accurate service for hospital clients.

The role requires a valid driver’s license, a clean driving record, and the ability to navigate local routes. Strong customer service and independent work skills are essential.

Qualifications

• Valid driver’s license and clean driving record.
• Ability to read maps/directions and navigate local area streets.
• Excellent communication with clients and staff.
• Ability to work independently with minimal supervision.
• Detail oriented with the ability to multi-task.
• Basic computer skills for documentation and dispatch.

Responsibilities

• Transports and delivers medical specimens, materials, laboratory results, mail, and supplies using proper procedures and safety precautions.
• Ensures specimens are collected, stored, transported and delivered with integrity to meet turnaround times.
• Picks up and delivers to designated routes and adheres to the courier schedule.
• Maintains communication with dispatch for will-call services and delivery updates.
• Documents completed deliveries for quality assurance and improvement.
• Assists in result sorting and ensures timely delivery of results.
• Maintains professional relations with laboratory clients.
• Keeps vehicle clean and maintained.
• Contributes to improving lab procedures and workflow processes.

Skills

Safe driving

Customer service

Communicate effectively

Navigate local area

Independent worker

Detail oriented

Basic computer skills

Education

No Formal Education

Job description

Major Responsibilities:

• Transports and delivers medical specimens, materials, laboratory results, mail, and supplies to clients using proper procedures and safety precautions.
• Ensures that all specimens are properly collected, stored, transported and then delivered throughout the route, while keeping specimen integrity and meeting critical hospital turnaround times.
• Pickups and delivers to designated route. Ensures adherence to assigned courier schedule, assuming responsibility for additions to schedule as directed.
• Communicates regularly with the dispatch team in ensuring all additions for will call services are completed and in providing information on completed supply deliveries.
• Documents completed supply deliveries and any other information for quality assurance/improvement according to established protocol.
• Assists in result sorting and resolves any issues with ensuring a timely delivery of results.
• Acts in a prompt, friendly, and professional manner and maintains good relations with laboratory clients.
• Maintains scheduled maintenance, clean appearance and upkeep of vehicle.
• Assists in improving the quality and efficiency of laboratory procedures and workflow processes, and makes adjustments as necessary.

Licensure, Registration, and/or Certification Required:

• A valid drivers license issued by the Division of Motor Vehicles.

Education Required:

• No Formal Education.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Driving record must meet Aurora fleet safety standards
• Demonstrated ability to effectively communicate with a variety of clients and staff.
• Excellent customer service and communication skills.
• Familiarity with local area streets and addresses, with the ability to navigate and read maps and/or directions.
• Must be able to work independently with minimal supervision.
• Must be detail oriented with the ability to multi-task.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, and get in and out of a vehicle for the majority of the workday. Must be able to bend and stoop throughout the workday.
• Frequently lifts and carries up to 10 lbs.; occasionally will be required to lift and carry up to 50 lbs.
• Occasionally push/pull a 4-wheeled cart with up to 30 lbs. of force; frequently push/pull a 2-wheeled hand truck with up to 50 lbs. of force.
• Occasionally will be required to reach overhead during the course of daily activities.
• Must have the ability to work a flexible schedule that may include alternate/ multiple site assignments and weekends.
• Position requires extensive travel, will be exposed to severe road and weather hazards.
• Must have the ability to handle stressful situations in a calm and professional manner.
• Will be exposed to potentially hazardous and/or infectious materials; therefore, protective clothing and equipment must be worn as necessary.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.