Courier & Fleet Operations Supervisor

St. Luke’s Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 52,000 - 70,000; Full time

Job summary

St. Luke's University Health Network seeks an experienced Courier Services Supervisor to oversee daily courier and shuttle operations, ensuring timely deliveries and adherence to policies. You will manage staff, schedules, and vehicle maintenance while maintaining quality and regulatory compliance.

The role requires leadership experience, coordination with hospital departments, and proficiency with courier software and reporting tools. This is a full-time on-site position in the Bethlehem area.

Qualifications

• Associates Degree in Business Administration or supervisory experience with 5-7 years in Courier Logistics/Fleet Management.
• Experience in leadership, conflict management, and team building.
• Knowledge of regulatory guidelines - DOT.
• Thorough knowledge of Courier Software.
• Computer literate with Materials Management System and Microsoft Word/Excel/Access.
• Ability to prepare reports and maintain records.

Responsibilities

• Supervises and directs the Courier staff and assumes responsibility for the daily operation of the Network and Shuttle Service.
• Complies with established departmental policies and procedures, objectives, quality assurance, infection control, and safety standards.
• Compliance with the Department budget and is fiscally responsible when scheduling staff, routine deliveries, and emergency deliveries.
• Responsible to assure Courier Software programs are maintained and working properly. Provides required reports on a monthly basis and as needed to measure quality, safety, operational cost, and productivity.
• Assists with dispatching for the Courier Service, maintains routes, and handles routine and emergency requests in a timely manner, to the satisfaction of the customer.
• Ensures that Courier and Shuttle vehicles are in safe, working order by scheduling repairs and preventative maintenance on the vehicles, reviewing daily driver's vehicle condition reports, and keeping accurate up to date maintenance logs, in accordance with the Network Vehicle Policy.
• Advises Manager and Director of Supply Chain Logistics of issues, concerns, or problems as they occur.
• Schedules and prepares for network special functions.
• Maintains compliance with all Hospital and Regulatory Agencies requirements.

Skills

Leadership

Conflict management

Team building

Education

Associates Degree in Business Administration

Tools

Courier Software

Microsoft Word

Microsoft Excel

Microsoft Access

Package Tracking Program

Materials Management System

Job description

St. Luke's University Health Network seeks an experienced Courier Services Supervisor to oversee daily courier and shuttle operations, ensuring timely deliveries and adherence to policies. You will manage staff, schedules, and vehicle maintenance while maintaining quality and regulatory compliance.

The role requires leadership experience, coordination with hospital departments, and proficiency with courier software and reporting tools. This is a full-time on-site position in the Bethlehem area.