Courier Service Coordinator (Full Time, Days)

RiseMe; Bethlehem (Northampton County); On-site; USD 52,000 - 75,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA seeks a Courier Service Supervisor to oversee daily courier and shuttle operations and ensure timely deliveries to all departments and customers.

The role requires leadership, 5-7 years in courier logistics, an associate degree in business administration, knowledge of DOT guidelines, and proficiency with courier software and MS Office. This position reports to the Supply Chain Logistics leadership and supports hospital operations.

Qualifications

• Associates Degree in Business Administration or equivalent.
• 16-02-2026
• 5-7 years of supervisory courier logistics/fleet management experience.
• Leadership, conflict management, and team building skills.
• Knowledge of regulatory guidelines – DOT.
• Thorough knowledge of Courier Software and MS Office.

Responsibilities

• Supervises Courier staff and daily operation of Network and Shuttle Service.
• Complies with department policies, quality assurance, infection control, and safety standards.
• Manages budget and schedules staff and routine and emergency deliveries.
• Maintains Courier Software and provides reports on quality, safety, cost and productivity.
• Assists with dispatching, maintains routes, and handles requests timely.
• Ensures Courier and Shuttle vehicles are safe; schedules repairs and maintenance.
• Informs Manager/Director of issues as they arise.
• Schedules for network special functions.
• Maintains compliance with hospital and regulatory requirements.

Skills

Leadership

Conflict management

Team building

DOT regulations knowledge

Courier software

MS Office

Education

Associates Degree in Business Administration

5-7 years courier logistics/fleet management experience

Tools

Courier Software

MS Office (Word, Excel, Access)

Materials Management System – Package Tracking Program

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

7 AM - 4:30 PM

In coordination with the Manager, manages the daily operation of the Courier Service for the Network. Oversees all activities relating to the Courier and Shuttle Service in accordance with established priorities and schedules. Schedules and monitors employees performing Courier functions. Prepares and maintains the delivery schedule and assures deliveries are timely to all customers. Serves as administrator of the Courier Software and is responsible for the Courier vehicles. Complies with all hospital and departmental policies and procedures at all times. Recommends procedural changes in process improvement, customer service, and productivity.

JOB DUTIES AND RESPONSIBILITIES:

• Supervises and directs the Courier staff and assumes responsibility for the daily operation of the Network and Shuttle Service.
• Complies with established departmental policies and procedures, objectives, quality assurance, infection control, and safety standards.
• Compliance with the Department budget and is fiscally responsible when scheduling staff, routine deliveries, and emergency deliveries.
• Responsible to assure Courier Software programs are maintained and working properly. Provides required reports on a monthly basis and as needed to measure quality, safety, operational cost, and productivity.
• Assists with dispatching for the Courier Service, maintains routes, and handles routine and emergency requests in a timely manner, to the satisfaction of the customer.
• Ensures that Courier and Shuttle vehicles are in safe, working order by scheduling repairs and preventative maintenance on the vehicles, reviewing daily driver’s vehicle condition reports, and keeping accurate up to date maintenance logs, in accordance with the Network Vehicle Policy.
• Advises Manager and Director of Supply Chain Logistics of issues, concerns, or problems as they occur.
• Schedules and prepares for network special functions.
• Maintains compliance with all Hospital and Regulatory Agencies requirements.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing for up to four (4) hours per day, one (1) hour at a time. Sitting for up to four (4) hours per day, four (4) hours at a time. Continuous twisting and turning hands. Use of upper extremities for frequent lifting, carrying, and/or pushing up to 50 lbs. Frequently uses fingers for data entry, etc. Frequently stoops, bends, or reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision, and visual monotony.

EDUCATION:

Associates Degree in Business administration and/or supervisory experience with 5-7 years’ experience in Courier Logistics/Fleet Management.

TRAINING AND EXPERIENCE:

Experience in leadership, conflict management, and team building. Knowledge of regulatory guidelines – DOT. Thorough knowledge of Courier Software. Computer literate with Materials Management System – Package Tracking Program and experience with Microsoft Applications: Word, Excel, Access. Ability to prepare reports and maintain records.

St. Luke's University Health Network is an Equal Opportunity Employer.