Courier Service Coordinator (Full Time, Days)

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Courier Service Manager to oversee the Network’s Courier and Shuttle operations in Bethlehem. You will schedule staff, ensure timely deliveries, and administer courier software to support daily logistics and customer service.

The role requires an Associate Degree in Business Administration and 5–7 years in courier logistics or fleet management, with leadership and DOT regulatory knowledge to drive efficiency and compliance across the network.

Qualifications

• Associates Degree in Business administration and/or supervisory experience with 5-7 years’ experience in Courier Logistics/Fleet Management.
• Experience in leadership, conflict management, and team building.
• Knowledge of regulatory guidelines – DOT.
• Thorough knowledge of Courier Software.

Responsibilities

• Supervises and directs the Courier staff and assumes responsibility for the daily operation of the Network and Shuttle Service.
• Complies with established departmental policies and procedures, budgets, and safety standards; schedules staff and deliveries.
• Maintains courier software, prepares monthly reports and monitors route efficiency and cost.

Skills

Leadership

Conflict management

Team building

Courier software

Education

Associates Degree in Business Administration

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

7 AM - 4:30 PM In coordination with the Manager, manages the daily operation of the Courier Service for the Network. Oversees all activities relating to the Courier and Shuttle Service in accordance with established priorities and schedules. Schedules and monitors employees performing Courier functions. Prepares and maintains the delivery schedule and assures deliveries are timely to all customers. Serves as administrator of the Courier Software and is responsible for the Courier vehicles. Complies with all hospital and departmental policies and procedures at all times. Recommends procedural changes in process improvement, customer service, and productivity.

JOB DUTIES AND RESPONSIBILITIES

Supervises and directs the Courier staff and assumes responsibility for the daily operation of the Network and Shuttle Service. Complies with established departmental policies and procedures, objectives, quality assurance, infection control, and safety standards. Compliance with the Department budget and is fiscally responsible when scheduling staff, routine deliveries, and emergency deliveries. Responsible to assure Courier Software programs are maintained and working properly. Provides required reports on a monthly basis and as needed to measure quality, safety, operational cost, and productivity. Assists with dispatching for the Courier Service, maintains routes, and handles routine and emergency requests in a timely manner, to the satisfaction of the customer. Ensures that Courier and Shuttle vehicles are in safe, working order by scheduling repairs and preventative maintenance on the vehicles, reviewing daily driver’s vehicle condition reports, and keeping accurate up to date maintenance logs, in accordance with the Network Vehicle Policy. Advises Manager and Director of Supply Chain Logistics of issues, concerns, or problems as they occur. Schedules and prepares for network special functions. Maintains compliance with all Hospital and Regulatory Agencies requirements.

PHYSICAL AND SENSORY REQUIREMENTS

Standing for up to four (4) hours per day, one (1) hour at a time. Sitting for up to four (4) hours per day, four (4) hours at a time. Continuous twisting and turning hands. Use of upper extremities for frequent lifting, carrying, and/or pushing up to 50 lbs. Frequently uses fingers for data entry, etc. Frequently stoops, bends, or reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision, and visual monotony.

EDUCATION

Associates Degree in Business administration and/or supervisory experience with 5-7 years’ experience in Courier Logistics/Fleet Management.

TRAINING AND EXPERIENCE

Experience in leadership, conflict management, and team building. Knowledge of regulatory guidelines – DOT. Thorough knowledge of Courier Software. Computer literate with Materials Management System – Package Tracking Program and experience with Microsoft Applications: Word, Excel, Access. Ability to prepare reports and maintain records.

St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.