Medical Logistics Dispatcher Job

BioTouch; West Haven (CT); On-site; USD 47,000 - 58,000; Full time

Job summary

BioTouch in West Haven, CT is seeking a Dispatch associate to manage a fleet of client accounts and serve as the main liaison between clients and couriers. You will dispatch, schedule, and monitor routes to ensure on-time deliveries and resolution of issues.

The role requires strong communication, 3+ years of customer service, and proficiency with courier software. Shift is 3rd with a 9:00 PM–7:30 AM schedule, Monday–Thursday.

Qualifications

• 3+ years of customer service experience required.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office or related software.
• Courier software experience a plus.

Responsibilities

• Answer and dispatch calls from clients to couriers and enter information into software.
• Assign and dispatch all will calls and STATs.
• Monitor dispatch board and ensure timely deliveries.
• Add/modify scheduled stops and plan routes.

Skills

Communication

Customer service

Team player

Problem solving

Multi-tasking

MS Office

Education

Some college or degree in business/logistics

Tools

Courier software

Job description

Why You'll Love This Job

The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.

Pay Rate: $25.24/hour

Shift: 3rd

Schedule: Monday through Thursday, 9:00 PM to 7:30 AM

Responsibilities

• Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
• Assign and dispatch all will calls and STAT’s.
• Monitor online dispatch board for potential issues.
• Add, change or delete scheduled stops in planning.
• Research and resolve client issues quickly and accurately.
• Communicate unresolved client issues to direct supervisor immediately.
• Monitor status of deliveries and pickups to ensure timely delivery to client.
• Assist couriers as needed to help ensure routes are completed to client expectations.
• Review route sheets for accuracy.
• Negotiate courier payout.
• Monitor and utilize web-based applications, tools, and reports.
• Ensure policies and procedures as defined by clients and the company are being met.
• Prepare SOP for each account; shift turnover.
• Perform other duties as assigned.

Skills & Qualifications

QUALIFICATIONS & REQUIREMENTS:

• Effective communicator, both written and oral.
• Excellent interpersonal and customer service skills.
• Team oriented environment.
• Strong problem solving skills and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient in Microsoft Office or related software.
• Some college or college degree in business, logistics or related field preferred.
• 3+ years of customer service experience required.
• Courier software experience a plus.

PHYSICAL REQUIREMENTS

• Prolonged sitting at a desk.
• Heavy communication via phone and email.
• Ability to lift up to 15 lbs at a time.