Coupa Support & Supplier Onboarding Coordinator

Kelly Services

Covington (KY)

On-site

USD 37,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Retirement plan

Paid holidays

Transit benefits

Paid sick leave

Job summary

Kelly Services is seeking a detail-oriented supplier onboarding and procurement support specialist in Covington, KY. You will monitor supplier inquiries, manage onboarding workflows, and ensure privacy-compliant documentation, including ACH updates and large-scale data changes in Coupa.

The role requires strong cross-functional collaboration, proficiency in Excel, and experience with cloud-based procurement systems.

Qualifications

Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.
Proven experience with Coupa or similar cloud-based procurement and supplier management systems.
Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).
Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.

Responsibilities

Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.
Categorize, prioritize, and elevate issues based on urgency and impact to ensure timely service and compliance with service-level agreements.
Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.
Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.
Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.
Update supplier contact information to facilitate successful onboarding invitations and portal access.
Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.
Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.
Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.