Coupa Support Coordinator

Kelly Services; Covington (KY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Retirement plan

Paid holidays

Transit benefits

Paid sick leave

Job summary

Kelly Services is seeking a detail-oriented supplier onboarding and procurement support specialist in Covington, KY. You will monitor supplier inquiries, manage onboarding workflows, and ensure privacy-compliant documentation, including ACH updates and large-scale data changes in Coupa.

The role requires strong cross-functional collaboration, proficiency in Excel, and experience with cloud-based procurement systems.

Qualifications

• Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.
• Proven experience with Coupa or similar cloud-based procurement and supplier management systems.
• Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).
• Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.

Responsibilities

• Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.
• Categorize, prioritize, and elevate issues based on urgency and impact to ensure timely service and compliance with service-level agreements.
• Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.
• Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.
• Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.
• Update supplier contact information to facilitate successful onboarding invitations and portal access.
• Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.
• Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.
• Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.

Skills

Cross-functional communication

Coupa experience

Excel

Documentation & privacy

Problem solving

Proactive issue resolution

Supplier onboarding

Procurement support

Financial systems

Tools

Coupa

Microsoft Office

Job description

Key Responsibilities

• Supplier Inbox Management:
• Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.
• Categorize, prioritize, and elevate issues based on urgency and impact to ensure timely service and compliance with service-level agreements.
• Internal Form Processing:
• Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.
• Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.
• Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.
• Supplier Onboarding Support:
• Update supplier contact information to facilitate successful onboarding invitations and portal access.
• Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.
• Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.
• Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.

Additional Responsibilities

• Maintain clear and accurate records of all actions and communications for audit and reporting purposes.
• Support continuous process improvement and SOP documentation for supplier management and onboarding.
• Train internal users and suppliers on basic Coupa navigation as needed.

Recommended Skills and Qualifications

• Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.
• Proven experience with Coupa or similar cloud-based procurement and supplier management systems.
• Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).
• Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.
• Strong problem-solving abilities, adaptability, and a proactive approach to identifying and resolving issues.
• Prior experience in supplier onboarding, procurement support, or financial systems highly preferred.

Shift : 8AM – 5PM Monday – Friday

Pay : $27-30/hr

Benefits

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.