COUNTYRIDE COMMUNICATIONS TECHNICIAN II

Baltimore County, MD; Towson (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Baltimore County seeks a CountyRide dispatcher in the Bureau of Transportation to reserve, coordinate and schedule trips for elderly, disabled, and rural clients. You will create driver schedules, dispatch drivers, register clients, and process trip requests using a GIS-based system.

The role requires understanding FCC-10 Codes, strong communication, and the ability to work with staff to resolve special client needs and schedule changes for efficient service.

Qualifications

• High school diploma or equivalent required.
• One year of computer experience using a reservation/scheduling/dispatching computer program.

Responsibilities

• Operates specialized computer system to reserve, coordinate and schedule CountyRide trips.
• Create driver schedules and dispatch drivers to destinations.
• Register CountyRide clients and process trip requests.
• Produce daily schedules from the computer program.
• Communicate program policies to clients and the public.
• Refer special client situations to appropriate staff.
• Explain CtyRide procedures and use FCC-10 Code in communications.

Job description

Pay Schedule I, Grade 22, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Public Works, Bureau of Transportation for CountyRide.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

Under general supervision, operates specialized computer system to reserve, coordinate and schedule appointments for elderly, disabled, and rural clients requesting CountyRide services, and to create driver schedules and dispatch drivers to specified destinations

• Operates specialized computer system to register CountyRide clients, receives requests for trips and schedules trips via a GIS based computer program.
• Interprets and disseminates program policies and procedures to clients and the general public.
• Processes trip requests and produces daily schedules using computer program.
• Identifies special client situations and refers the client to appropriate staff if necessary.
• Communicates with drivers employing FCC-10 Code system.
• Relays information regarding cancellations, traffic problems, and special client needs.
• Reschedules routes/trips when necessary.
• Assists drivers via radio in emergency situations to safeguard those in transit.
• Receives and records vehicle locations throughout the day as reported by drivers for real time accountability.
• Monitors record of vehicle maintenance
• Monitors driver overtime and adjusts schedules accordingly.
• Monitors driver leave time and training dates to ensure adequate coverage.
• Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
• Guides, assists, and trains co-workers.

Examples of Other Duties

• Files and maintains records.
• Records statistical information, payroll data and completes various forms.
• Performs intake tasks as required.
• Coordinates special projects.
• Performs other related duties as required.

Required Qualifications

• Possession of a high school diploma or appropriate equivalent.
• PLUS: One year of computer experience utilizing a reservation/scheduling/dispatching computer program.

Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of Federal Motor Carrier Safety Regulations.
• Knowledge of office procedures.
• Knowledge of a reservation/scheduling/dispatching computer program.
• Skill in the operation of two-way radio and the FCC-10 Code is required.
• Skill in the operation of office machines as listed in essential duties.
• Ability to communicate effectively.
• Ability to follow both written and oral directions.
• Ability to follow County and department rules and regulations.
• Ability to establish and maintain effective working relationships.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of federal, state, county, department and CountyRide rules and regulations.
• Knowledge of Baltimore County and Baltimore City geographic areas and landmarks.
• Skill in reading maps and geo-coding information,
• Skills in the operation of reservation/scheduling/dispatching and/or other related computer software.
• Ability to complete tasks in accordance with established guidelines.
• Ability to solve problems in emergency situations.
• Ability to work independently.

Examination Procedure

Qualified applicants will be assigned a rating based on an evaluation of their training and experience, as outlined on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Persons appointed to this position will work various shifts and may be required to work overtime as needed.

Physical and Environmental Conditions

This position is essentially sedentary.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.