County IT Systems Administrator - On-Site & On-Call

Washingtoncountysheriffwi

Wisconsin

On-site

USD 56,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Holidays and PTO

Tuition reimbursement

Fitness center reimbursement

Job summary

Washington County Information Technology Department in West Bend, WI seeks a full-time on-site Systems Administrator to deliver frontline technical support for county employees and partnered municipalities. You will handle desktops, laptops, mobile devices, printers, and basic network issues while ensuring security compliance.

The role requires 4 years of tech support or equivalent education; travel within Washington County and on-call rotation are expected.

Qualifications

High school graduation or GED.
Valid Wisconsin driver’s license and pass a security background check.
Experience with installing business applications and resolving software conflicts due to versioning or incompatibility.
Experience with replacing failing hardware components (network card, memory, motherboard) in PCs, laptops and servers.
Experience with Microsoft DHCP, DNS, IPv4, firewall basics, and networking.
Experience with wireless networking and security.
Four (4) years of progressively responsible work experience in technology/systems support.
Post high school education may substitute for part of the work experience: Associate’s Degree with 3 years, Bachelor’s with 2 years, Master’s with 1 year.

Responsibilities

Provides superior customer service while providing technical support to County employees concerning computer software products.
Triage, route and respond to incoming client needs through e-mails, calls and requests for technical support.
Remotely troubleshoots and resolves incidents using tools such as Remote Desktop Connection and workstation mirroring software.
Coordinates with Technical Support Centers to troubleshoot and resolve problems.
Assists with the creation, maintenance and management of client process documentation.
Analyzes solutions for equipment, software and various automation needs including installation, configuration or repair.
Provides on-site computer and software application training. Prepares training materials for various software applications.
Installs, sets-up, and delivers components of the voice/data network.
Responsible for tracking and monitoring open problems to ensure service level standards are met.
Support other government agencies within Washington County on tier 1 and 2 support issues.
Participate in after hours on-call rotation.