Country Facilities Manager USA

Primark; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Primark is seeking a Country Facilities Manager USA based in Boston, MA with a flexible in-office pattern (3 days in the office). You will lead outsourced facilities management contracts across the region to ensure safety, compliance and cost-effective services supporting retail operations.

You will oversee supplier performance, governance and commercial management, drive continuous improvement, and collaborate with procurement and store management to align contracts with business needs and

Responsibilities

• Lead FM suppliers and manage outsourced contracts to meet service standards across all sites.
• Monitor supplier performance via KPIs and SLAs, conducting reviews and audits.
• Plan FM for new store openings and coordinate with procurement and retail teams.
• Develop scalable FM operating models and teams to support regional expansion.

Job description

What You’ll Do Country Facilities Manager USA

Location: Boston, MA (Flex - 3 days in office)

To lead the management of outsourced Facilities Management contracts across the region, ensuring FM partners deliver safe, compliant and cost-effective services that support Primark's retail operations. The role is responsible for supplier performance, governance, commercial management and continuous improvement across the assigned estate.

Reports to:

Head of Facilities Management

Contract Management & Supplier Performance

• Lead FM suppliers and specialist consultants in the delivery of day-to-day facilities management services, ensuring contractual service delivery standards are consistently achieved across all sites.
• Ensure that the FM suppliers responsible for operational and reactive issues manage all tasks efficiently and effectively.
• Monitor and evaluate FM supplier performance through key performance indicators (KPIs), service level agreements (SLAs), and performance reviews to drive continuous improvement.
• Conduct regular contract performance reviews and audits, ensuring planned preventive maintenance programmes (PPM) and reactive services are delivered to agreed standards.
• Implement corrective action plans for underperforming suppliers and ensure service recovery is effective and timely.
• Collaborate with procurement teams to review contracts, manage tender processes, and ensure that contracts align with business needs and deliver value for money.

Operational Management

• Ensure stores remain operational by managing supplier activities, minimising downtime, and responding swiftly to emergency situations, including out-of-hours call-outs.
• Conduct site audits and walkthroughs to ensure compliance with health, safety, environmental, and quality standards.
• Act as the liaison between the facilities management department and retail store management to ensure FM services meet operational requirements.
• Ensure that all stores under the region's responsibility receive regular visits, and performance issues are addressed promptly.
• Plan and manage the FM services for new store openings, ensuring that all FM aspects are operational from day one.

Scaling Services & Team Development

• Support the growth of the regional estate by developing scalable FM operating models, team structures, and supplier capability that maintain consistent service standards as the business expands