Counter Service

Genuine Parts Company; Marietta (MS); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Paid holidays and vacation

NAPA discount

Tuition reimbursement

Job summary

Genuine Parts Company’s NAPA team is hiring a Counter Service specialist to assist fleet customers with their auto parts needs. You will source and provide parts, using your knowledge to help teammates and customers, and ensure high levels of service in a fast-paced environment.

Applicants should have experience in automotive parts or a strong willingness to learn. A valid driver’s license and good communication are required, with potential for growth within the NAPA family.

Qualifications

• Experience in automotive parts or willingness to learn.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Source and provide parts for fleet customers.
• Assist team and answer customer questions.
• Deliver outstanding customer service.
• Determine correct parts and inform availability.

Skills

Customer service

Parts knowledge

Communication skills

Teamwork

Problem solving

Empathy

Education

High School Diploma or GED

Technical or Trade school courses

Tools

Inventory systems

Cataloging knowledge

Job description

We are so much more than a Parts Store and we are looking for even_more_great talent to join our NAPA family!As a NAPA Counter Service , you don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome), however it is preferred to have a background and knowledge of automotive parts.A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

• Provide and source parts for specialized equipment for our fleet customers
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer service and interact with management and technicians
• Bring customer focus and high energy to our fast-paced environment.
• Ask appropriate questions to ensure correct parts are researched and sourced.
• Inform customers on parts availability.

This is the right opportunity for you if you:

• Genuinely enjoy helping our fleet customers with their parts and service needs
• Have gained your parts experience by working in the automotive industry or havegained experience tinkering with/repairing cars & trucks
• Want to gain or grow your parts experience by working on a team with other NAPA parts professionals
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need:

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Great listening skills and empathy for customer
• Ability to work on or around an airport environment in a shop environment

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in airport ground support equipment
• Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s in it for you:

• Competitive Pay
• Benefits include: Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more!
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.