Counter Service

NAPA Auto Parts; Boston (MA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid holidays and vacation

NAPA discount

Tuition reimbursement

Job summary

NAPA Auto Parts in Boston is seeking an Automotive Parts Specialist to source and provide parts for fleet customers, using your parts knowledge to assist teammates and customers. You will deliver outstanding customer service and engage with management and technicians in a fast-paced shop setting.

The role emphasizes clear communication, active listening, and empathy for customers. Starting pay is $16/hour with benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Willingness to learn all things auto parts; prior experience preferred.
• Excellent verbal and written communication skills.
• Ability to work around an airport environment in a shop.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist other NAPA team members and answer customer questions.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to a fast-paced environment.
• Ask appropriate questions to ensure correct parts are researched and sourced.
• Inform customers on parts availability.

Skills

Customer service

Parts knowledge

Verbal & written communication

Active listening

Empathy for customers

Education

High School Diploma or GED

Technical or Trade school courses or degree

Tools

Inventory cataloging systems

Job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome), however it is preferred to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What You Will Be Doing

• Provide and source parts for specialized equipment for our fleet customers
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer service and interact with management and technicians
• Bring customer focus and high energy to our fast-paced environment.
• Ask appropriate questions to ensure correct parts are researched and sourced.
• Inform customers on parts availability.

This Is The Right Opportunity For You If You

• Genuinely enjoy helping our fleet customers with their parts and service needs
• Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks
• Want to gain or grow your parts experience by working on a team with other NAPA parts professionals
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What You’ll Need

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Great listening skills and empathy for customer
• Ability to work on or around an airport environment in a shop environment

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in airport ground support equipment
• Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s In It For You

• Competitive Pay
• Benefits include: Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more!
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

This position offers a starting hourly rate of $16. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.