Counter Salesman

NAPA Auto Parts; Danville (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401K

Training & development

Job summary

NAPA Auto Parts in Danville, VA seeks an energetic team member to help customers find auto parts and solutions at the counter or over the phone. You will use catalog systems and your parts knowledge to assist both retail and wholesale customers, delivering outstanding service in a fast-paced store.

Excellent communication and a genuine passion for automotive parts are essential. If you enjoy helping customers and learning all things auto parts, this role is a great fit with opportunities for

Qualifications

• Previous experience in a parts store or automotive industry, or willingness to learn auto parts.
• Passion for delivering customer care and helping customers.

Responsibilities

• Assist retail and wholesale customers in person or over the phone with auto parts questions and recommendations.
• Provide accurate parts answers and solutions using catalog systems and knowledge.
• Engage with customers to deliver outstanding service and a positive store experience.

Skills

Customer service

Excellent communication

Empathy

Thrives in busy environment

Education

High School Diploma or GED

Tools

Catalog systems

Cash register

Job description

Responsibilities:

• Use technology (computer), telephone, and paper catalog system
• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores

Welcome retail customers into our retail stores and engage to provide a positive consumer experience

• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you do not have the background in automotive parts

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Great training, and ongoing development with support from multiple leaders/your team

Requirements

What you’ll need:

• Minimum 18 years of age
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED. Technical or Trade school courses or degree.
• Passion for delivering customer care
• Excellent verbal and written communication skills
• Ability to thrive in a busy, face-paced environment
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications