Counter Sales - Full Time

NAPA Auto Parts - Clarksville Auto Supply; South Boston (VA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive Pay

Outstanding health benefits

PTO package

Weekly overtime pay

Family-feel company culture

Promotions from within

Job summary

NAPA Auto Parts - Clarksville Auto Supply is seeking an Automotive Parts Specialist to help customers at the counter and over the phone with accurate parts information. You will use your parts knowledge to support teammates and deliver outstanding customer care in a fast-paced retail environment.

We welcome individuals who enjoy helping customers, are eager to learn auto parts, and are looking for growth within a storied brand. Prior experience is valued, but not required.

Qualifications

• Excellent verbal and written communication skills.
• Enjoy helping customers with auto parts questions.
• Able to thrive in a fast-paced retail environment.
• Willingness to learn all things auto parts.
• Background in automotive parts is a plus but not required.

Responsibilities

• Provide auto parts answers and solutions for customers at the counter or over the phone.
• Use parts knowledge to assist team members in answering questions.
• Provide outstanding customer care and engage with customers in-store.
• Welcome retail customers and ensure a positive consumer experience.
• Operate computer, cash register, telephone, and paper catalog system.

Skills

Verbal and written communication

Customer service

Fast-paced environment adaptability

Empathy for customers

Willingness to learn auto parts

Education

High School Diploma or GED

Tools

Cash register system

Cataloging/Inventory management systems

Job description

We are so much more than a Parts Store and we are looking for evenmoregreat talent to join our NAPA family! As a NAPA Automotive Parts Specialist , you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don’t have the background in automotive parts.
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need:

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED. Technical or Trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Heavy-duty parts experience.
• Hydraulic Hose assembly experience.
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits (% of employee's monthly premiums paid by employer).
• PTO package.
• Weekly overtime pay.
• Stable company with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team