Counter Sales - Tom Antonelli's Bristol, PA

R.F. Fager Company; Bristol Township (Bucks County); On-site; USD 34,000 - 45,000; Full time

Job summary

R.F. Fager Company in Bristol Township, PA, is seeking a customer-service focused individual with plumbing and heating knowledge to assist customers in person and over the phone. The role emphasizes accurate order processing, timely quotations, and building lasting customer relationships.

Ideal candidates will be effective communicators, proficient with Eclipse software and general computer use, and capable of meeting deadlines while delivering a positive, helpful experience to every customer.

Qualifications

• Willingness to learn and adapt to plumbing/heating products
• Strong communication and organizational abilities
• Customer-oriented with a sales mindset
• Proactive in delivering accurate quotations and order processing
• Comfort with computer systems and internet resources for customer service knowledge
• Ability to establish and maintain customer relationships
• Positive, friendly, and helpful attitude towards customers

Responsibilities

• Assisting customers, in person and on the phone, with their plumbing and heating needs
• Ensure delivery of personalized customer service through timely quotations and accurate order processing
• Customer-service and sales-oriented
• Must be an excellent communicator
• Have a working knowledge of plumbing/heating products and industry
• Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
• Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Ensure customer satisfaction
• Able to meet deadlines
• Other duties and responsibilities as assigned

Skills

Communication skills

Customer service

Sales-oriented

Team player

Time management

Organizational skills

Adaptability

Positive attitude

Education

High school diploma or GED

Experience in plumbing and heating industry

Tools

Eclipse software

Computer proficiency

Job description

Job Purpose & Summary:

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.

Duties & Responsibilities:

Essential Functions:

• Assisting customers, in person and on the phone, with their plumbing and heating needs


• Ensure delivery of personalized customer service through timely quotations and accurate order processing


• Customer-service and sales-oriented


• Must be an excellent communicator


• Have a working knowledge of plumbing/heating products and industry


• Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge


• Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience


• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.


• Ensure customer satisfaction


• Able to meet deadlines


• Other duties and responsibilities as assigned

Necessary Qualifications:

• A willingness and ability to learn


• Communication, time management and organizational skills


• Plumbing and Heating experience


• Enthusiasm, courtesy and articulation


• Computer experience


• Customer orientation


• Adaptability

Education/ Experience:

• High school diploma or general education degree (GED)


• Related Plumbing and Heating Industry experience helpful


• Working knowledge of Eclipse software preferred

Required:

• Positive attitude with an aptitude for learning