Counter Sales Representative

McCann Industries; Addison (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus program

401K with Company match

Paid time off

Growth opportunities

Job summary

McCann Industries in Addison, IL is seeking a motivated Counter Service Representative to support customers at the counter and by phone, identify parts, process orders, and promote products. You will help ensure accurate records and contribute to a positive, fast-paced environment.

The role combines sales and service responsibilities, requires a proactive attitude, bilingual Spanish a plus, and prior inside sales or retail experience. We offer growth opportunities and a team-focused culture.

Qualifications

• A strong sense of urgency to provide exceptional customer service and satisfaction.
• Overcomes objections to close sales and fulfill customer needs.
• Excellent verbal and written communication skills.

Responsibilities

• Actively engages with counter and phone customers to identify parts or services and provide timely solutions.
• Drive sales by identifying related products and promotions.
• Resolve problems to ensure customer satisfaction and policy adherence.
• Workload split: 50% customer interaction, 30% operations, 10% culture, 10% back office.

Skills

Customer service

Sales

Communication

Education

High school diploma or GED

Job description

Reports To: Branch Manager

McCann Vision & Values:

At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long‑term success as much as the success of the project at hand.

What We Do:

‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.

How We Do It:

We ‘Exceed the Expectations’ of our customers, fellow associates and partners.

Our Shared Values:

Integrity, Respect, Reliability & Urgency.

Benefits:

• Competitive salary and eligibility for bonus program
• Opportunities for growth
• 401K with Company match
• Paid time off and holiday pay

Core Values:

• Demonstrate McCann Values – Integrity, Respect, Reliability & Urgency
• Customer Service: A passion for customer service with the ability to resolve issues in a positive manner.
• Teamwork: Collaborate with internal teams to ensure seamless operations and high‑quality service.
• Effective Communication: Excellent verbal and written communication skills, interpersonal skills, professionalism, and integrity.

We are seeking a motivated and results‑driven Counter Service Representative. The role will be responsible for the safety and well‑being of its employees, customers and visitors, in addition to training new hires, customer service and managing day‑to‑day operations of the branch.

If these qualities sound like you, we would like to talk with you!

Job Duties:

• Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
• Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• 50% Customer interaction, 30% Operations, 10% Winning Culture, 10% Back office

Qualifications:

• A strong sense of urgency to provide exceptional customer service and satisfaction.
• A Can and Will do attitude
• Tenacity and willingness to go the extra mile to get the job done.
• Familiarity with construction equipment, construction process and tools
• Passion for, or to learn, the Construction Industry
• Experience at an equipment/auto dealership, Big Box retail or warehouse

Requirements:

• Bilingual - Spanish a plus.
• Outgoing, friendly personality is essential!
• Ability to juggle multiple tasks at once: from selling OEM parts, to writing‑up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
• Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
• Sales and customer service skills
• High school diploma or GED required

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.