Sales - Rental Counter Sales Rep

MacAllister Machinery Co., Inc.; Byron Township (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks an Inside Rental Sales Representative to support equipment rentals and inside counter sales at our branch. This role works directly with customers, coordinates rental transactions, and helps drive branch revenue by providing the right solutions in a fast-paced environment.

The position emphasizes delivering exceptional customer service, identifying needs, and upselling compatible products while maintaining a professional showroom and accurate documentation.

Qualifications

• High school diploma, technical training, or college coursework.
• Minimum 2 years of experience in heavy equipment or the construction industry.
• Basic understanding of construction phases, equipment, and mechanical concepts.
• Strong customer service, communication, and sales skills.
• Comfortable using computers and web-based systems (Microsoft Office, databases).
• Willingness to work overtime, be on-call, and work occasional weekends.

Responsibilities

• Deliver excellent customer service to walk-in, phone, text, and online customers
• Identify customer needs and recommend appropriate equipment and rental solutions
• Upsell products and services when appropriate
• Open and manage customer accounts and follow up on quotes and unsigned contracts
• Prepare accurate rental reservations, contracts, invoices, and agreements
• Manage rental transactions from start to finish, including payment collection for cash accounts
• Coordinate with dispatch to ensure on-time deliveries and returns
• Support outside sales and internal departments as needed
• Maintain a clean, professional showroom and counter area
• Complete daily, weekly, and monthly branch reports as assigned

Skills

Customer service

Sales

Communication

Education

High school diploma

Technical training

College coursework

Job description

Description

We're seeking a customer-focused

Description

We're seeking a customer-focusedInside Rental Sales Representativeto support equipment rentals and inside counter sales at our branch. This role works directly with customers, coordinates rental transactions, and helps drive branch revenue by providing the right solutions in a fast-paced environment.

Qualifications

• Deliver excellent customer service to walk-in, phone, text, and online customers
• Identify customer needs and recommend appropriate equipment and rental solutions
• Upsell products and services when appropriate
• Open and manage customer accounts and follow up on quotes and unsigned contracts
• Prepare accurate rental reservations, contracts, invoices, and agreements
• Manage rental transactions from start to finish, including payment collection for cash accounts
• Coordinate with dispatch to ensure on-time deliveries and returns
• Support outside sales and internal departments as needed
• Maintain a clean, professional showroom and counter area
• Complete daily, weekly, and monthly branch reports as assigned

Required

• High school diploma, technical training, or college coursework
• Minimum2 years of experiencein heavy equipment or the construction industry
• Basic understanding of construction phases, equipment, and mechanical concepts
• Strong customer service, communication, and sales skills
• Comfortable using computers and web-based systems (Microsoft Office, databases)
• Willingness to work overtime, be on-call, and work occasional weekends

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.