Counter Sales Representative

McCann Industries, Inc.; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

401K with company match

Paid time off

Job summary

A leading equipment company in Chicago is seeking a motivated Counter Service Representative responsible for customer interaction, sales, and daily branch operations. The ideal candidate has a positive attitude, customer service experience, and familiarity with the construction industry. Responsibilities include resolving customer inquiries and recommending related products to drive sales. Benefits include a competitive salary, bonus eligibility, opportunities for growth, and a 401K plan.

Qualifications

• Minimum of 2 years of inside sales, retail, or related experience.
• Outgoing and friendly personality is essential.
• Strong sense of urgency in providing exceptional customer satisfaction.

Responsibilities

• Engages with counter and phone customers to identify needs.
• Drives sales by promoting related products and solutions.
• Manages day-to-day operations of the branch.

Skills

Customer service skills

Sales skills

Ability to juggle multiple tasks

Knowledge of construction equipment

Education

High school diploma or GED

Job description

Reports To: Branch Manager.

We are seeking a motivated and results‑driven Counter Service Representative. The role will be responsible for the safety and well‑being of its employees, customers and visitors, in addition to training new hires, customer service and managing day‑to‑day operations of the branch.

Job Duties:

• Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
• Drive sales by identifying related products or add‑on extensions needed and making customers aware of product promotions.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• 50% Customer interaction, 30% Operations, 10% Winning Culture, 10% Back office.

Qualifications:

• A strong sense of urgency to provide exceptional customer service and satisfaction.
• A Can and Will do attitude.
• Tenacity and willingness to go the extra mile to get the job done.
• Familiarity with construction equipment, construction process and tools.
• Passion for or willingness to learn the Construction Industry.
• Experience at an equipment/auto dealership, Big Box retail or warehouse.

Requirements:

• Outgoing, friendly personality is essential.
• Ability to juggle multiple tasks at once: from selling OEM parts, to writing‑up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
• Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
• Sales and customer service skills.
• High school diploma or GED required.

Benefits:

• Competitive salary and eligibility for bonus program.
• Opportunities for growth.
• 401K with Company match.
• Paid time off and holiday pay.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.