Counter Sales Associate

White Cap; Houston (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Generous paid time off

Tuition reimbursement

Great Place to Work

Job summary

White Cap in Houston is seeking a Counter Sales Associate to drive sales, deliver outstanding customer service, and support large construction projects across North America.

You will assist walk‑in, phone, and web customers, process orders, quote prices, enter orders, and provide order information; communicate product features, benefits, and warranty terms; apply technical knowledge to troubleshoot problems; and upsell related products and promotions.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Ability to identify customer needs and upsell solutions.
• Knowledge of construction/industrial product lines or ability to learn quickly.

Responsibilities

• Demonstrate exceptional customer service to walk‑in, phone, and web customers.
• Process orders, quote prices, enter orders into the system, and provide order information to customers.
• Communicate product features, benefits, and warranty policy information.
• Apply technical knowledge to troubleshoot and resolve customer problems.
• Upsell related products, add‑on extensions, and inform customers of promotions.
• Perform other duties as assigned.

Skills

Customer service

Upselling

ERP systems (Oracle)

Bilingual (Spanish/English)

Construction product knowledge

Strong communication

Tools

Oracle ERP

Job description

Position Overview

White Cap offers a dynamic and diverse work environment with varied career opportunities.

Our team is committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and dependable.

Counter Sales Associate

This role involves driving sales, providing excellent customer service, and supporting large construction projects across North America.

Responsibilities

• Demonstrate exceptional customer service to walk‑in, phone, and web customers.
• Process orders, quote prices, enter orders into the system, and provide order information to customers.
• Communicate product features, benefits, and warranty policy information.
• Apply technical knowledge to troubleshoot and resolve customer problems.
• Upsell related products, add‑on extensions, and inform customers of promotions.
• Perform other duties as assigned.

Preferred Qualifications

• Proven ability to deliver exceptional customer service in a fast‑paced, customer‑facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Ability to identify customer needs, recommend solutions, and support upselling or cross‑selling opportunities.
• Working knowledge of construction, industrial, or contractor‑focused product lines, or ability to learn technical applications quickly.
• Strong organizational skills; manage multiple priorities with high accuracy.
• Strong communication skills and ability to build relationships and resolve concerns effectively.
• Team‑oriented mindset and proactive problem solving and bilingual Spanish/English preferred.

Benefits

• Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more.
• Generous paid time off including maternity, parental leave, sick time, and vacation.
• Stability – doubled in size since 2020 and continuing growth.
• Unlimited career potential.
• Certified Great Place to Work.
• Inclusive culture that values and celebrates diversity.

Functional Area

Sales

Work Type

On‑Site

Recruiter

Crangi, Kelli

Req ID

WCJR-033443

Equal Opportunity Employer

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and affirmative action employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.