Senior Counter Sales Associate

WCM White Cap Management LLC; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

White Cap is seeking a motivated associate to support counter sales and client service. You will engage with both in-store and phone customers, identify needs, and provide timely solutions. The role includes processing orders, quoting prices, and maintaining clean, well-stocked displays.

You will also share product knowledge, advise on features and warranties, and look for upsell opportunities while contributing to a collaborative team environment.

Qualifications

• Experience in counter sales and customer service roles.
• Ability to answer questions about products, rates, and services.
• Comfort with processing orders and quotes.
• Willingness to upsell and promote promotions.

Responsibilities

• Assist with counter sales and customer service.
• Answer questions from customers regarding accounts, products, and services.
• Process orders, quote prices, and enter orders into the system.
• Pull orders as required and ensure displays are stocked.
• Explain product features, benefits, and warranty information.
• Provide technical advice and troubleshoot customer issues.
• Upsell related products and promotions.

Skills

Customer service

Sales

Upselling

Communication

Product knowledge

Education

Associate degree

Technical certification

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pull orders as required
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.
• Course of action is often determined by interpreting procedures and policies.
• Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel.
• Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area.
• Any unpleasant conditions would be infrequent and not objectionable.
• Ability to lift and carry up to 50 pounds in a physical environment.
• Ability to stand for periods of time up to and exceeding 60 minutes.
• Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas.
• Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.