Senior Counter Sales Associate

White Cap Management LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

White Cap Management LLC is seeking a friendly counter sales associate to deliver outstanding customer service in a fast-paced hardware environment. You will assist customers, process orders, quote prices, and provide product information and warranty details to help customers choose the right solutions.

Ideal candidates will have strong communication, a sales mindset, and the ability to upsell related products, while keeping displays clean and stocked.

Qualifications

• Receives, researches, and answers customer questions about accounts, products, rates and services via phone or in person.
• Identifies customer needs and offers timely solutions.
• Provides order information, processes quotes, and pulls orders as required.
• Delivers product features, benefits, and warranty information to customers.

Responsibilities

• Assists counter and phone customers, identifying needs and offering solutions.
• Processes orders, quotes, and enters orders into the system.
• Demonstrates product knowledge and provides technical advice.
• Upsells related products and promotes promotions.
• Maintains stocked and clean merchandise displays.

Skills

Customer service

Sales

Upselling

Product knowledge

Communication

Education

Associate degree or technical certification

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting. Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.