Senior Counter Sales Associate

White Cap; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

White Cap is seeking an experienced professional to support counter sales and provide excellent customer service. You will engage with customers, identify needs, and offer timely solutions while ensuring accurate order processing and product information.

Role emphasizes knowledge of products, the ability to upsell, and delivering responsive support in a fast-paced environment.

Qualifications

• Technical certification or associate degree may be required in some areas.
• 5–7 years of experience in a related area of responsibility.
• Strong customer service and communication skills.
• Ability to upsell and handle inquiries effectively.

Responsibilities

• Assist with counter sales and customer service.
• Research and answer customer questions regarding accounts, products, rates and services.
• Process orders, quote prices, and provide order information to customers.
• Communicate product features, benefits, and warranty information.

Skills

Customer service

Counter sales

Product knowledge

Upselling

Education

Technical certification

Associate degree

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.