Counter Sales Lead

Watsco Inc.; Mandeville (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Watsco Inc. in the United States is seeking a Lead Counter Sales Associate to deliver exceptional sales and service at the counter of a wholesale HVAC distributorship.

The Lead will supervise and train other Counter Sales Associates, assist management with daily operations, and ensure strong customer service in a sales-driven environment. Qualifications include HVAC knowledge, customer service experience, and the ability to work independently in a fast-paced setting.

Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently and meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Proven commitment to customer service and a safe work environment.

Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• Prepare and complete weekly cycle counts; timely processing and return of in-warranty items to manufacturers; handling freight claims for missing or damaged equipment/supplies; handling intra-store transfers and promoting sales of monthly specialty items.
• Order and schedule arrivals of equipment and supplies for resale; track incoming merchandise and special orders; assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Skills

HVAC knowledge

Customer service

Sales

Interpersonal skills

Problem solving

Multitasking

Independent worker

Microsoft Office

Job description

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Counter Sales Associate is responsible for providing excellent sales and service at the counter at one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies and handling elevated issues. The Lead must be conversant with and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in
supervising and training other Counter Sales Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly specialty items.
• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale; properly track incoming merchandise and special orders; and assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Qualifications

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently and meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.