Counter Sales Lead

Gemaire Distributors; Mandeville (AR); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Great work hours

Competitive pay

Paid time off

Medical, dental, and vision insurance

Company paid life and short-term/disal

Company paid life and short-term and,

Job summary

Acme Refrigeration, a leading HVAC distributor, seeks a Lead Counter Sales Associate to deliver excellent sales and service at the counter. You will supervise and train other counter staff and assist management with daily operations, while maintaining strong product knowledge across brands.

In a fast-paced environment, you will resolve customer inquiries, support sales efforts, process orders, and help manage showroom merchandising. First shift with potential for growth within the company.

Qualifications

• At least 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of HVAC equipment at wholesale distribution level preferred.
• Proven success in sales and customer service.
• Strong interpersonal and problem-solving skills with customers.
• Ability to work independently and meet goals in designated time frames.
• Ability to multitask in a fast-paced environment.
• Willingness to learn and grow with the company.
• Proficient in Microsoft Office.
• Commitment to customer service and a safe work environment.

Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• Prepare and complete weekly cycle counts and handle returns to manufacturers.
• Process inbound equipment and arrange scheduling for resale; track incoming merchandise.
• Maintain customer credit status and codes on sales.
• Showroom merchandising and restocking of products.
• Resolve customer relations problems with dealers and end users.
• Assist Territory Sales Managers with product information, availability and pricing.
• Complete sales order processing and upsell where possible.
• Perform other duties as assigned.

Skills

Customer service

Sales

Interpersonal skills

Microsoft Office

Problem solving

Multitasking

Independent work

Tools

Microsoft Office

Job description

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Counter Sales Associate is responsible for providing excellent sales and service at the counter at one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies and handling elevated issues. The Lead must be conversant with and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in
supervising and training other Counter Sales Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly specialty items.
• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale; properly track incoming merchandise and special orders; and assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently and meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

About Us

Looking for a cool job? Join an HVAC/R industry leader!
For over 75 years Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration products. Acme was founded as a family-owned business in 1945 in Baton Rouge, Louisiana and steadily grew to 18 branch locations serving the state of Louisiana and extending into Mississippi. Today, Acme is an affiliate of Gemaire Distributors and a wholly-owned subsidiary of Watsco, Inc. (NYSE: WSO). Watsco is the largest independent distributor of heating, air conditioning, refrigeration equipment, parts and supplies in the industry.
We provide our HVAC/R contractor community with quality products from well-known manufacturers including Rheem, Comfortmaker, Friedrich, Tecumseh, Scotsman, Honeywell, and many more.
As a member of our team you will enjoy:

• Exciting opportunities in a growing company with a national footprint
• Great work hours! First-shift, Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Medical, dental, and vision insurance
• Company paid life and short-term disability insurance
• 401(k) and Employee Stock Purchase Plan
• Employee referral and purchase programs, tuition reimbursement & more!