Counter Sales - HVAC

Cregger Company, Inc.; Parkersburg (WV); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401 k

Paid Holidays

Vacation Pay

Employee Referral Program

Company Discount

Quarterly Incentive Bonus

Job summary

Cregger Company, Inc. in Parkersburg, WV is seeking a motivated HVAC Counter Sales associate to assist customers, take orders, and manage counter merchandise. You will use catalogs to provide pricing and availability while positioning products to drive sales.

Responsibilities include handling returns, coordinating deliveries, maintaining accurate inventory, and keeping the counter area neat and stocked. A strong focus on customer service is essential for success in this role.

Qualifications

• Experience in parts counter sales and customer-facing roles.
• Experience in wholesale or distribution is preferred.

Responsibilities

• Serve customers at the counter and enter orders accurately.
• Provide product pricing and availability information from catalogs.
• Upsell and cross-sell to increase order size.
• Handle customer returns and resolve issues with a positive attitude.
• Pull, pack, and prepare orders for delivery or pickup.
• Receive shipments and log inventory; conduct audits as needed.
• Maintain clean, attractive counter merchandise and assist in physical counts.

Skills

Parts counter sales

Wholesale distribution experience

Job description

About this position

Job Description: The HVAC Counter Sales position aims to boost sales and customer satisfaction by providing efficient and courteous assistance to returning customers, walk-ins, handling warehousing duties, and ensuring the acquisition of necessary products.

Job Duties:

Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.

Use electronic and published catalogs to provide product, pricing and availability information to customers.

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products

Handle customer complaints and returns, while showing a positive attitude

Work with other departments to resolve customer service issues in a timely manner

Pulling, filling, packing and setting up orders for delivery and pickup.

Receive shipments, log into inventory, maintain inventory through audits.

Report any quality or inventory discrepancy issues to the appropriate person.

Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.

Attend product knowledge meetings as required by management.

Present a neat and professional image.

Keep merchandising and counter areas clean and attractive

Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor

Assist in scheduled physical inventory counts

Assist in keeping facility secure.

Follow company policies and procedures.

Relevant Job Experience

Parts counter sales, including automotive, building materials, equipment, or related industries.

Wholesale, distribution, or customer-facing sales experience preferred.

• Full health, dental, and vision insurance.
• 401 k
• Paid Holidays
• Vacation Pay
• Employee Referral Program
• Company Discount
• Quarterly Incentive Bonus

Pay Rate: $17-19/hr (Based on experience)

Salary Information

$17 - $19Hourly Wage