Counter Sales - HVAC

Cregger Company; Athens (GA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401 k

Paid Holidays

Vacation Pay

Employee Referral Program

Company Discount

Quarterly Incentive Bonus

Job summary

Cregger Company is seeking an HVAC Counter Sales associate to assist customers at the counter, process orders in the system, and support inventory control. You will use catalogs to quote products, manage pricing and availability, and foster cross-selling opportunities to grow sales.

The role emphasizes friendly service, neat appearance, collaboration with other departments, and handling shipments, returns, and daily merchandising to keep the counter inviting and stocked.

Qualifications

• Experience in counter sales or retail environments.
• Ability to quote products using catalogs and pricing.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Service customers at the counter and process orders in the system.
• Provide product, price, and availability information from catalogs.
• Increase sales via cross-selling, upselling, and promotional items.
• Handle returns and complaints professionally.
• Coordinate with other departments to resolve issues.
• Pull, pack, and prepare orders for delivery or pickup.
• Maintain inventory accuracy and assist in counts.
• Keep the counter clean, stocked, and merchandised.

Skills

Customer service

Sales

Inventory management

Cross-selling

Upselling

Merchandising

Tools

POS system

Inventory software

Job description

About this position

Job Description:The HVAC Counter Sales position aims to boost sales and customer satisfaction by providing efficient and courteous assistance to returning customers, walk-ins, handling warehousing duties, and ensuring the acquisition of necessary products.

Job Duties:

Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.

Use electronic and published catalogs to provide product, pricing and availability information to customers.

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products

Handle customer complaints and returns, while showing a positive attitude

Work with other departments to resolve customer service issues in a timely manner

Pulling, filling, packing and setting up orders for delivery and pickup.

Receive shipments, log into inventory, maintain inventory through audits.

Report any quality or inventory discrepancy issues to the appropriate person.

Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.

Attend product knowledge meetings as required by management.

Present a neat and professional image.

Keep merchandising and counter areas clean and attractive

Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor

Assist in scheduled physical inventory counts

Assist in keeping facility secure.

Follow company policies and procedures.

Full health, dental, and vision insurance.

401 k

Paid Holidays

Vacation Pay

Employee Referral Program

Company Discount

Quarterly Incentive Bonus

Pay Rate: $16/hr (Based on experience)

Salary Information

$16 - $17Hourly Wage