HVAC Counter Sales 1

R.E. Michel Company, LLC; Frederick (MD); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Short- & Long-term disability

Uniform Program

Weekly Pay

Job summary

R.E. Michel Company, LLC in Frederick, MD is seeking an entry level Counter Sales associate. The role includes answering calls, locating items, servicing customers, generating invoices, and delivering product to customer locations.

Responsibilities include handling orders, loading items for delivery, cashier duties, and maintaining a clean, safe, and organized branch environment. The position emphasizes strong communication and product knowledge in heating and cooling parts.

Qualifications

• Entry level counter sales role focusing on customer service and accuracy.
• Strong verbal communication and interpersonal skills are essential.
• Proficiency operating a computer and basic math for pricing and invoices.
• Read invoices, catalogs, stock numbers, and descriptions to identify items.

Responsibilities

• Provide fast and friendly customer service in person or by phone.
• Enter customer orders and process invoices on the same day.
• Pull orders from the warehouse and load trucks safely.
• Restock, rotate displays, and maintain a tidy self-serve area.
• Load/unload shipments and perform warehouse duties as needed.
• Represent the company professionally and follow safety standards.

Skills

Customer service

Verbal communication

Interpersonal skills

Computer proficiency

Basic math

Read invoices

Education

Proficiency with Prophet 21

Tools

Prophet 21

Job description

Job Title: Counter Sales 1
Employment Type: Full Time/Non-Exempt
Location: Frederick, MD
Reports To: Branch Manager

General Summary

This is an entry level Counter Sales position. The duties include answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading items in a customer's vehicle and delivering product to customer location.

Job Duties

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers meet or exceed expectations. Enter customer orders in the system the same day the order is received.
• Pull customer orders from the warehouse and load into company delivery truck, customer vehicle or stage pickup by using safe material handling procedures.
• Produce and complete paperwork accurately including invoices, C.O.D.s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card and follow all money handling procedures.
• Process all customer returns and warranties on the same day they are received.
• Maintain the self‑service area by restocking, rotating displays and tidying the area.
• Create and maintain branch displays that support corporate programs and the branch's strengths and markets.
• Use available resources to locate product for customers and provide updates on delivery or back‑ordered items.
• Immediately report damage, safety issues, and accidents to a supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information, educate customers, and make recommendations.
• Perform warehouse duties when necessary, including clearing debris, sweeping, vacuuming, cleaning, emptying trash, tidying shelves, and loading/unloading by hand or with material‑handling equipment.
• Maintain a safe and clean work environment by keeping the workstation neat and orderly.
• Represent the company professionally by wearing the approved uniform and following grooming standards.
• Other duties as assigned.

Preferred Education and Qualifications

• Basic understanding of heating and cooling systems, parts and supplies is preferred but not required.
• Excellent verbal communication skills with the general public and customers.
• Strong attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site.
• Proficiency operating a computer and using Prophet 21.
• Basic math skills, including calculating markup, gross margin, and understanding the impact on sales and expenses.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.
• Must be 18 years of age or older to operate a forklift.

Work Environment

Fast‑paced environment with frequent interruptions. The role requires bending, climbing, movement, and lifting during physical loading/unloading of trucks and stocking products. Employees may be exposed to extreme cold and heat. The schedule is typically Monday through Friday and some Saturdays (half day). This is a safety‑sensitive position requiring pre‑employment screening.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners, and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Working Advantage Discounts on Entertainment, Shopping, and More
• LifeMart Discounts on Hotels, Apple Products, and More
• Career Advancement Opportunities & On‑site training courses
• Weekly Pay—Every Friday