Counter Sales Associate - Construction Solutions

White Cap Management LLC; Olathe (KS); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Paid time off

Job summary

White Cap is hiring a Counter Sales Associate to support walk-in, phone, and will call customers with outstanding service. You will quote prices, enter and pull orders, and relay product features and warranty information while developing product knowledge across our construction lines.

Ideal candidates excel at upselling, managing multiple priorities, and communicating clearly with customers; bilingual Spanish/English is preferred in this fast-paced, customer-facing role at our Kansas location.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Job description

White Cap is hiring a Counter Sales Associate to support walk-in, phone, and will call customers with outstanding service. You will quote prices, enter and pull orders, and relay product features and warranty information while developing product knowledge across our construction lines.

Ideal candidates excel at upselling, managing multiple priorities, and communicating clearly with customers; bilingual Spanish/English is preferred in this fast-paced, customer-facing role at our Kansas location.