Counter Sales Associate (4126)

Team Air Distributing; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Team Air Distributing in Lexington, KY is seeking a Counter Sales professional to deliver a seamless customer experience and support daily team operations. The role emphasizes high-quality service and clear communication with customers and colleagues.

You will contribute to a collaborative environment, applying knowledge of HVAC products and sales processes to meet customer needs while maintaining accurate invoices and up-to-date billing.

Qualifications

• High school diploma or equivalent.
• Previous experience in sales or customer service, preferably in a HVAC or distribution environment.
• Familiarity with inventory management and point of sale systems.

Responsibilities

• Assist customers with past invoices
• Ensure all billing is up to date from prior day's invoices and tickets
• Quote prices and prepare sales orders
• Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs
• Entering proper information to generate accurate invoices for pick up or delivery
• Accurately locate and pick products for order fulfillment
• Estimate date of deliveries based on knowledge of production and delivery schedules
• Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer
• File warranties for customers to ensure they receive credit for said items in a timely manner
• Keep accurate notes of all interactions and organize paperwork appropriately
• Stock, clean, and maintain show room
• Schedule warehouse transfers as needed
• Other retail warehouse duties assigned as needed

Skills

Communication

Teamwork

Microsoft Office

Attention to detail

Multitasking

Education

High school diploma

Tools

POS systems

Inventory management

Job description

Job Details:

Job Location: Lexington - Lexington, KY 40505, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Branch Operations, Position Summary

The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.

Primary Duties and Responsibilities

• Assist customers with past invoices
• Ensure all billing is up to date from prior day's invoices and tickets
• Quote prices and prepare sales orders
• Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs
• Entering proper information to generate accurate invoices for pick up or delivery
• Accurately locate and pick products for order fulfillment
• Estimate date of deliveries based on knowledge of production and delivery schedules
• Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer
• File warranties for customers to ensure they receive credit for said items in a timely manner
• Keep accurate notes of all interactions and organize paperwork appropriately
• Stock, clean, and maintain show room
• Schedule warehouse transfers as needed
• Other retail warehouse duties assigned as needed

Qualifications:

Required Education

• High school diploma or equivalent

Required Experience

• Previous experience in sales or customer service, preferably in a HVAC or distribution environment
• Familiarity with inventory management and point of sale systems

Required Skills and Abilities

• Strong communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Basic computer proficiency, including Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks simultaneously and prioritize effectively