Counter Sales Associate

Magnolia Bakery Inc.; New York (NY); On-site; Full time

Job summary

Magnolia Bakery is seeking a Counter Staff Representative for its NYC locations. The role involves ensuring customer satisfaction, handling transactions, and maintaining food safety standards. Ideal candidates are friendly, dependable, and enjoy working in a fast-paced environment.

Qualifications

• Ability to handle counter transactions efficiently.
• Maintain food safety standards and health code compliance.

Responsibilities

• Ensure customer satisfaction through fast and friendly service.
• Wrap and stock desserts and monitor inventory.

Skills

Customer service oriented

Outgoing personality

Dependable

Teamwork

Punctual

Job description

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.

Counter Staff Representative (ALL NYC Locations)

Position Summary:

Position Summary: Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

1. Ensure customer satisfaction by handling counter transactions in a fast, efficient and friendly manner.
2. Acknowledge all customers with a friendly smile and be highly responsive to needs and requests.
3. Communicate clearly with each customer in a friendly and courteous way.
4. Participate in team service to ensure each customer is served quickly.
5. Resolve customer problems with a sense of urgency.
6. Accomplish all work assignments with excellence.
7. Wrap and stock desserts and supplies.
8. Place desserts out for display and monitor inventory of items out for sale.
9. Keep workstations and areas neat and clean.

Physical Demands and Work Environment:

1. Position requires standing and walking for periods of 3-5 hours without a rest break.
2. Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.

Required Knowledge, Skills and Abilities:

1. Follow policies and procedures.
2. Take directions well and work efficiently.
3. Understand role expectations and work within role boundaries.
4. Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
5. Respect and uphold company policies and procedures.
6. Outgoing, friendly personality.
7. Customer service oriented attitude.
8. Work well with a diverse team and treat people with respect.
9. Respond positively to coaching and direction.
10. Highly motivated and dependable with a strong work ethic.
11. Desire to work in a fast-paced environment.
12. Punctual! Arrive ready to work on time!

Hourly Pay Ranges:

$16.50 + tips

#LI-ONSITE

Equal Opportunity Statement:

Magnolia Bakery is an Equal Opportunity Employer.

Physical Demands and Work Environment:

1. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
2. Talking and hearing occur continuously in communicating with guests, coworkers, and management.
3. Vision is continuous, with near vision and depth perception being most important.
4. Requires manual dexterity to operate necessary equipment.
5. Domestic travel may be required.

Application Process:

Apply for this job by filling out the required fields: First Name, Last Name, Email, Phone, Resume/CV (with accepted file types: pdf, doc, docx, txt, rtf), Education history, Availability, and other relevant questions.