Counter Sales Associate

Magnolia Bakery; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a renowned bakery that has delighted customers since 1996! As a Counter Staff Representative, you'll be the friendly face ensuring customer satisfaction at every turn. This role involves engaging with customers, efficiently handling transactions, and maintaining a clean and inviting workspace. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this is the perfect opportunity for you to be part of a beloved brand that values integrity and quality. Embrace the joy of working in a vibrant team and contribute to creating delightful experiences for every guest.

Qualifications

• Outgoing, friendly personality with a strong work ethic.
• Ability to maintain food safety standards and policies.

Responsibilities

• Ensure customer satisfaction through efficient counter transactions.
• Wrap and stock desserts while keeping workstations clean.
• Resolve customer issues promptly with a positive attitude.

Skills

Customer Service Orientation

Teamwork

Communication Skills

Food Safety Standards

Dependability

Job description

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.

Counter Staff Representative (ALL NYC Locations)

Position Summary:

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

• Ensure customer satisfaction by handling counter transactions in a fast, efficient and friendly manner.
• Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.

Physical demands and work environment:

• Position requires standing and walking for period of 3-5 hours without a rest break.
• Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.

Required knowledge, skills and abilities:

• Follows policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect and maintain company policies and procedures.
• Outgoing, friendly personality.
• Customer service oriented attitude.
• Works well with a diverse team and treats people with respect.
• Responds positively to coaching and direction.
• Highly motivated and dependable with a strong work ethic.
• Desire to work in a fast-paced environment.
• Punctual! Arrives ready to work on time!!!

Hourly Pay Ranges:

$16.50 + tips

Magnolia Bakery is an Equal Opportunity Employer.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.