Counter Sales

Johnstone-Supply; Roanoke (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Johnstone Supply in Roanoke, VA is hiring a Counter Sales associate to greet customers in person and over the phone, assist with product selection, and help customers find the right HVAC solutions.

You will enter orders, process payments, quotes, and warranties, propose promotions, build lasting customer relationships, and keep the showroom clean and organized while growing in a hands-on, team-focused environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years HVAC/R or related industry experience preferred.
• Strong customer service and communication skills.
• Comfortable using computers and POS systems.

Responsibilities

• Greet customers in person and over the phone with a positive, professional attitude.
• Assist multiple customers at once in a fast-paced environment.
• Answer questions and troubleshoot issues.
• Enter orders, process payments, returns, and warranties.
• Prepare and follow up on quotes to drive sales.
• Recommend additional products and promotions to meet customer needs.
• Build strong customer relationships and keep the showroom clean and organized.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS systems

Computer literacy

Job description

Now Hiring: Counter Sales

Are you friendly, organized, and great at helping people find the right solution? Join Johnstone Supply and be the go-to expert our customers rely on every day!

What You'll Do:

• Greet customers in person and over the phone with a positive, professional attitude

• Assist multiple customers at once in a fast-paced environment

• Answer questions and troubleshoot issues

• Enter orders, process payments, returns, and warranties

• Prepare and follow up on quotes to drive sales

• Recommend additional products and promotions to meet customer needs

• Build strong customer relationships and keep the showroom clean and organized

What We're Looking For:

• Strong customer service and communication skills

• Comfortable using computers and point-of-sale systems

• Ability to read, write, and speak English; Spanish is a plus

• High school diploma or equivalent required

• HVAC/R or similar industry experience preferred (2+ years)

Why Johnstone Supply?

• Team-focused environment

• Hands-on role with room to grow

• Opportunity to build lasting customer relationships