Counter Manager & Team Leader

Nan's Kitchen; Andover (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Growth opportunities

Seasonal tastings

Team meals

Food discounts

Training & advancement

Job summary

Nan's Kitchen in Andover, MA is seeking a energetic Counter Lead to spearhead front-of-house operations. You will set the pace, supervise a small team, and ensure flawless customer service in a fast-paced, high-energy environment.

Responsibilities include supervising staff, managing orders, handling cash with precision, and maintaining knowledge of seasonal menus while upholding our scratch-kitchen standards and guest-focused culture.

Qualifications

• 1+ years in a fast-paced restaurant or customer service leadership role.
• Excellent communication and interpersonal skills.
• Proven ability to lead, motivate, and manage a small team during peak hours.
• Strong organizational skills and attention to detail, especially with cash handling and order accuracy.
• Positive attitude, high energy, and a passion for high-quality food.
• Reliable attendance and flexible availability, including nights and weekends.

Responsibilities

• Team Leadership: Supervise and guide counter staff, assign tasks, manage breaks, and ensure training and motivation.
• Customer Experience: Deliver high-energy service and handle complex orders with a positive attitude.
• Operational Excellence: Oversee cash handling, POS transactions, and end-of-shift reconciliation.
• Food & Menu Knowledge: Maintain knowledge of seasonal menus and preparation methods to answer guest questions.
• Order Management: Manage in-person and online orders, coordinating with kitchen to minimize wait times.
• Cleanliness & Safety: Keep front counter, dining area, and service stations clean and compliant with health standards.
• Gold Card Ambassador: Promote the Gold Card program and engage with fans.

Skills

Experience in fast-paced restaurant or

Communication skills

Team leadership

Cash handling

Attention to detail

Reliability & flexibility

Education

High school diploma or equivalent

Tools

POS familiarity

Job description

Benefits

• Competitive salary


• Employee discounts


• Free food & snacks


• Free uniforms


• Health insurance


• Training & development

Job Title: Counter Lead - Join the Cult! (Fried Chicken & Innovative Veggies)

About Us

Ready to join a restaurant where your work is celebrated—and sometimes tattooed? We are a high-energy, fast-paced fried chicken and veggie bowl restaurant built on a passion for fresh, innovative food and a whole lot of fun.

• The Legend: Our world-famous fried chicken sammie has a cult following. Seriously. Get a tattoo of it and you earn our exclusive, lifetime Gold Card membership!


• Our Roots: We are a true farm-to-table, scratch kitchen. We take pride in creating every dish from the ground up, ensuring the highest quality.


• The Vibe: We are constantly innovating, especially when it comes to vegetables. Our menu changes every season to showcase the freshest, most exciting ingredients available, keeping things fresh for our team and our guests.

If you thrive in a bustling, team-oriented environment and want to lead a counter team that keeps the energy high and the line moving, this is the place for you.

The Role: Counter Lead

We are looking for an enthusiastic and detail-oriented Counter Lead to be the face and driving force of our front-of-house operations. You will be responsible for setting the pace, ensuring flawless customer service, and upholding our commitment to quality.

Key Responsibilities (but Not Limited To)

• Team Leadership: Supervise and guide the counter staff, including assigning tasks, managing breaks, and ensuring all team members are trained and motivated.


• Customer Experience: Deliver an exceptional, high-energy service experience to every guest, handling complex orders and resolving customer concerns with a positive attitude.


• Operational Excellence: Oversee all cash handling, point-of-sale (POS) transactions, and end-of-shift reconciliation to ensure accuracy.


• Food & Menu Expertise: Maintain an in-depth knowledge of our seasonal menus, ingredients, and preparation methods to accurately answer guest questions about our scratch kitchen and innovative veggie dishes.


• Order Management: Efficiently manage the flow of in-person and online orders, coordinating with the kitchen team to minimize wait times in our fast-paced environment.


• Cleanliness & Safety: Ensure the front counter, dining area, and all service stations are kept clean, organized, and comply with all health and safety standards.


• Gold Card Ambassador: Be an expert on our brand and Gold Card program, engaging with our most passionate (and tattooed) fans.

What You Bring

• 1+ years of experience in a fast-paced restaurant or customer service leadership role.


• Excellent communication and interpersonal skills.


• Proven ability to lead, motivate, and manage a small team during peak hours.


• Strong organizational skills and attention to detail, particularly with cash handling and order accuracy.


• A positive attitude, high energy, and a passion for unique, high-quality food.


• Reliable attendance and flexible availability, including nights and weekends.

Perks Of The Job

• Competitive wages and opportunities for growth.


• Seasonal tastings and staff meals featuring our innovative scratch-kitchen recipes.


• A fun, dynamic, and supportive team environment.


• Free shift meals


• Discounts on all our legendary food, when off duty. (tattoo not required for this perk!).


• Training & advancement opportunities.

Compensation: $21.00 - $25.00 per hour

Nan's Kitchen

OUR PURPOSE

The purpose of Nan's is to connect communities through the power of agriculture & nutritious food by partnering with local providers and lessening the carbon footprint

OUR VISION

Our vision is to deliver fresh, wholesome, and nostalgic meals to individuals, families and groups. Through responsible & sustainable sourcing practices, our food is grown as close to home as possible, leaving the flavors and nutrients to travel the shortest possible distance from field to fork, resulting in a meal you can… quite literally, "feel good about"\

CORE VALUES

Respect

For the food, the farmers and our equipment; for each other, our time, feelings, different perspectives and ideas & opinions that are not your own

Integrity

We are scratch made and genuine, integrity is core to how we act, plan, cook, and execute to ensure the highest quality of food & customer service

Intention

With our mission, our flavors, our words and our actions

Collaboration

It takes a village. We celebrate mutual respect for our own weaknesses as well as the strengths & weaknesses of others

Gratitude

For the opportunity to share our delicious food with the community; for the hard work of our friends & teammates, our vendor’s commitment, our opportunity to grow and share knowledge & food with each other