Counter Staff

Nan's Kitchen; Andover (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

Nan's Kitchen in Andover, MA is seeking a Counter Lead to bridge the hype of our Fired Chicken with the craft of a seasonal scratch kitchen. We rotate menus every season, work with farmers, and stay true to real ingredients rather than frozen options.

You will help guests discover their new favorite dish, lead a fast-paced lunch rush, and represent a brand with a strong local following and values rooted in quality and community.

Qualifications

• You’re a People Person with an Edge: handle energy and rush-hour pressure without losing cool.
• You Actually Care About Food: excited by seasons and fresh produce.
• You’re a Finisher: curate experiences and ensure guests leave fans.

Responsibilities

• Expert Storytelling: break down seasonal menu for guests and help them find their new favorite dish.
• Quality Guard: ensure each Fired Chicken sammie meets tattoo-worthy standards before it hits the bag.
• High-Speed Coordination: manage a line that often wraps around the block with grace, speed, and humor.
• The Scratch Standard: maintain a pristine environment reflecting care put into the food.

Skills

People skills

Job description

Benefits

• Employee discounts


• Free food & snacks


• Free uniforms


• Health insurance


• Opportunity for advancement


• Training & development

The Role: Counter Lead | Craft, Crunch, & Chaos

We are a kitchen of two worlds. On one hand, we have a literal cult following for our Fired Chicken. We have regulars who have tattooed our sandwich on their bodies just to secure a Gold Member card for life. When the lunch rush hits, it’s high-octane, high-volume, and legendary. On the other hand, we are a disciplined scratch kitchen. We don't do "frozen." We work with farmers, obsess over the snap of a fresh radish, and rewrite our menu every single season to highlight what’s actually growing in the dirt right now. We need a Counter staff who can speak both languages: the "hype" of the perfect sammie and the "craft" of a seasonal harvest.

Why This Isn't Your Average Counter Job

• The Seasonal Evolution: Every three months, the game changes. You’ll be trained on new ingredients, new flavor profiles, and new stories. You’ll never be bored because the menu never stays the same.


• Farm-to-Counter: You aren't just pushing buttons on a POS. You’re explaining the passion behind each recipe & why we use the amazing products we do.


• The Gold Member Vibe: You’ll be the one welcoming our tattooed superfans. You’re joining a brand with a soul, a personality, and a massive local reputation.

Your Daily Hustle

• Expert Storytelling: Breaking down the seasonal menu for guests and helping them find their new favorite dish.


• Quality Guard: Ensuring that every Fired Chicken sammie meets the "tattoo-worthy" standard before it hits the bag.


• High-Speed Coordination: Managing a line that often wraps around the block with grace, speed, and a sense of humor.


• The "Scratch" Standard: Maintaining a pristine environment that reflects the care we put into our food.

Who You Are

• You’re a "People Person" with an Edge: You can handle the "Gold Member" energy and the rush‑hour pressure without losing your cool.


• You Actually Care About Food: You get excited when the seasons change and the new produce arrives.


• You’re a Finisher: You don't just take orders; you curate experiences and make sure every guest leaves a fan.

The Goods

• Real Money: Competitive base pay + a heavy-hitting tip pool (our fans are loyal and they show it).


• Culinary Education: Learn the "why" behind scratch cooking and seasonal sourcing.


• The Shift Meal: Whether it’s the cult‑classic chicken or a fresh seasonal bowl, you’re eating the best food in the city.


• No Corporate Scripts: We want your personality, your ink, and your authentic self.

Compensation: $18.00 - $20.00 per hour

Nan's Kitchen

The purpose of Nan's is to connect communities through the power of agriculture & nutritious food by partnering with local providers and lessening the carbon footprint

OUR VISION

Our vision is to deliver fresh, wholesome, and nostalgic meals to individuals, families and groups. Through responsible & sustainable sourcing practices, our food is grown as close to home as possible, leaving the flavors and nutrients to travel the shortest possible distance from field to fork, resulting in a meal you can… quite literally, "feel good about"

CORE VALUES

Respect

For the food, the farmers and our equipment; for each other, our time, feelings, different perspectives and ideas & opinions that are not your own

Integrity

We are scratch made and genuine, integrity is core to how we act, plan, cook, and execute to ensure the highest quality of food & customer service

Intention

With our mission, our flavors, our words and our actions

Collaboration

It takes a village. We celebrate mutual respect for our own weaknesses as well as the strengths & weaknesses of others

Gratitude

For the opportunity to share our delicious food with the community; for the hard work of our friends & teammates, our vendor’s commitment, our opportunity to grow and share knowledge & food with each other