Counter Manager: Jewelry Sales Lead & Team Coach

Pandora A/S; Flushing (MI); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Base + bonus

401K

Medical benefits

Product discounts

Job summary

Pandora is seeking a Counter Manager for our Macy’s Shop-in-Shop in Flushing, NY. You will lead a team of part-time associates, coach on sales techniques, and ensure top-tier customer experiences on the floor.

You will manage weekly schedules, inventory, and VM displays while maintaining Pandora and Macy’s standards. This role rewards your leadership with opportunities for growth and a competitive compensation package including base plus bonus.

Qualifications

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
• You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems is where you shine.
• You are at least 18 years or older and can provide proof of identity and eligibility to work
• Dream to deliver! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods
• Familiarity with Macy’s or department store retail environment preferred but not required.
• We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more

Responsibilities

• Drive counter sales goals and exceed targets, focusing on comp sales and transaction metrics.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads with advanced sales techniques and product knowledge.
• Regularly assess associate performance, offering timely feedback and targeted coaching.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Ensure impeccable presentation of Pandora jewelry in alignment with VM guidelines and Macy’s standards.
• Maintain strict adherence to Pandora and Macy’s policies and security procedures.
• Efficiently manage weekly scheduling to optimize staffing during peak selling periods; coordinate needs with payroll budgets.
• Support the DSM with hiring needs, participate in interviewing and onboarding to ensure alignment with Pandora’s values

Skills

Sales leadership

Coaching & development

Customer experience

Communication

Tools

Microsoft Office 365 Suite

POS systems

Applicant tracking systems

KWI

Job description

Pandora is seeking a Counter Manager for our Macy’s Shop-in-Shop in Flushing, NY. You will lead a team of part-time associates, coach on sales techniques, and ensure top-tier customer experiences on the floor.

You will manage weekly schedules, inventory, and VM displays while maintaining Pandora and Macy’s standards. This role rewards your leadership with opportunities for growth and a competitive compensation package including base plus bonus.