Counter & Inside Sales Representative

WAV, Inc.; College Station (TX); On-site; USD 43,000 - 47,000; Full time

Job summary

WAV, LLC in College Station, TX is seeking a Counter & Inside Sales Representative for a full-time, on-site role. You will assist walk-in customers, respond to calls and emails, and process quotes and orders while learning WAV’s wireless product lines.

The position offers training on products and systems, with a pathway toward growing sales and customer service expertise within the wireless industry.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1–3 years of customer service, retail, sales, or related experience.
• Willingness to learn wireless technology and WAV product lines.

Responsibilities

• Greet and assist walk-in customers with on-site sales support and information.
• Handle inbound calls, inquiries, and direct to the correct department as needed.
• Prepare quotes and process in-person or phone orders, including payments, pickup, or delivery.

Skills

Customer service

Communication skills

Adaptability

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM/ERP systems

NetSuite familiarity

Microsoft Office

Job description

About the Organization WAV, LLC is a premier technology and solutions distributor known for our comprehensive range of fiber and wireless broadband, LTE and networking and Wi-Fi solutions, tailored to meet the connectivity needs of our customers. WAV is committed to bridging the digital divide and connecting every American to the Internet.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Overview

The Counter & Inside Sales Representative is a full-time, on-site sales position responsible for delivering responsive, knowledgeable service to walk-in customers while supporting customers through phone, email, and other inside sales channels. The role identifies customer needs, recommends appropriate products and solutions, prepares quotes, processes orders, resolves routine service needs, and follows up to support customer satisfaction and sales growth. This position is designed for an early-career candidate who is eager to learn the wireless communications industry, develop expertise in wireless technology and WAV's product lines, and build a career in sales. WAV provides training on products, systems, and internal processes.

Essential Job Functions

• Greet and assist walk-in customers promptly, providing courteous, professional on-site sales support and product or service information
• Answer and manage inbound calls professionally, handle inquiries when appropriate, and direct callers to the correct department as needed
• Listen to and understand customer needs, identify appropriate products and services, and recommend related products and accessories
• Prepare quotes and process in-person and phone orders promptly and accurately, including applicable payments, pickup, or delivery arrangements
• Respond to customer emails and messages promptly, courteously, and respectfully
• Address customer inquiries and service issues, identify solutions, and elevate concerns as needed
• Support WAV house accounts and provide responsive service to internal customers
• Maintain accurate customer, quote, order, and activity information in the CRM and ERP systems, including setting up complex orders
• Maintain a proficient understanding of internal systems and processes and participate in system enhancement testing efforts
• Contact manufacturers directly to obtain DDO/PE pricing updates as needed
• Develop and maintain knowledge of the product lines distributed by WAV
• Participate in Company and supplier training to build knowledge of the wireless communications industry, wireless technology, WAV product lines, sales processes, and customer service standards
• Collaborate with Sales, Customer Solutions, Operations, Warehouse, manufacturers, and other internal partners to fulfill customer needs
• Adhere to and promote the WAV Fundamentals
• Work toward established individual and team sales and service goals

Non-essential Job Functions

• Maintain an organized, professional, and customer-ready counter area
• Perform other duties as directed by management

Position Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or equivalent required; bachelor’s degree preferred. One to three years of customer service, retail, sales, warehouse counter, technology-related, or other relevant experience required, or an equivalent combination of education and experience. The successful candidate must demonstrate a strong desire to learn the wireless communications industry, wireless technology, and technical product sales.

Language Ability

Ability to respond effectively to the most sensitive inquiries or complaints. Excellent written and verbal skills. Ability to read, comprehend, and write simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to adapt to challenging situations as well as have the ability to balance, execute and prioritize both routine and analytical tasks. Ability to define problems, collect data, establish facts, and draw valid conclusions. Willingness, capability, and determination to solve problems and participate in team problem-solving and negotiations.

Computer Skills

Basic proficiency with Microsoft Office and the ability to learn CRM, ERP, point-of-sale, and product lookup systems. Experience with NetSuite or a CRM system is helpful but not required.

Certificates/Licenses Required

N/A

Other Skills/Abilities

• Friendly, professional, and customer-focused communication skills
• Curiosity about wireless technology and a strong willingness to learn technical products and industry terminology
• Ability to listen, ask questions, follow instructions, and apply feedback
• Dependable, organized, and attentive to detail
• Comfortable working with customers in person and handling multiple priorities in a fast-paced environment
• Basic problem-solving ability and willingness to seek assistance when needed
• Able to work collaboratively with a positive attitude and a commitment to continuous learning

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment consists of an indoor, climate-controlled atmosphere. Noise level in the office is quiet to moderate. Noise level in the warehouse is moderate and occasionally loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position frequently requires the employee to stand, sit and walk. The employee is frequently required to use hands to finger, handle, or feel, reach with hands and arms, and talk/hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Travel

This job has limited travel requirements.

Full-Time/Part-Time Full-Time

Pay Range $43,000-$47,000 plus commission

Position Counter & Inside Sales Representative

Exempt/Non-Exempt Non-Exempt

Open Date 9/16/2026

Location College Station, TX

This position is currently accepting applications.