Counter & Inside Sales Representative

ISP Supplies Co; College Station (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

WAV, LLC is a premier technology and solutions distributor specializing in fiber, wireless broadband, LTE, and networking solutions. The Counter & Inside Sales Representative role is a full-time, on-site position focused on delivering responsive service to walk-in customers and supporting sales through phone, email, and other channels.

The ideal candidate is early in their career, eager to learn wireless technology and WAV product lines, and will participate in WAV's training programs to develop

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1–3 years of customer service, retail, sales, or related experience.
• Strong desire to learn the wireless communications industry and technical product sales.

Responsibilities

• Greet walk-in customers with on-site sales support and product information.
• Handle inbound calls and direct to the appropriate department.
• Identify customer needs and recommend products and accessories.
• Prepare quotes and process orders, including payments and delivery.
• Respond to emails and messages promptly and respectfully.
• Address inquiries and service issues, elevating concerns as needed.
• Maintain CRM/ERP data accuracy for quotes, orders, and activities.
• Collaborate with Sales, Operations, and suppliers to fulfill needs.
• Support training on WAV product lines and processes.
• Assist in achieving sales and service goals.

Skills

Customer service

Communication skills

Sales & retail

Wireless technology knowledge

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

ERP systems

NetSuite

Job description

WAV, LLC is a premier technology and solutionsdistributor known for our comprehensive range of fiberand wireless broadband, LTE and
networking andWi-Fisolutions, tailored to meet the connectivity needs ofour customers. WAV is committed to bridging the digitaldivide and
connecting every American to theInternet.

EOEStatement

We are an equal employment opportunity employer. Allqualified applicants will receive consideration foret employment without regard to race,
color, religion,sex,national origin, disability status, protected veteranstatus or any other characteristic protected by law.

Description

PositionOverview

The Counter & Inside Sales Representative is afull-time, on-site sales position responsible fordelivering responsive, knowledgeable service to
walk-incustomers while supporting customers through phone,email, and other inside sales channels. The roleidentifies customer needs,
recommends appropriateproducts and solutions, prepares quotes, processesorders, resolves routine service needs, and follows upto support
customer satisfaction and sales growth.Thisposition is designed for an early-career candidate whois eager to learn the wireless
communicationsindustry,develop expertise in wireless technology and WAV'sproduct lines, and build a career in sales. WAV providestraining
on products, systems, and internalprocesses.

Essential JobFunctions

• Greet and assist walk-in customers promptly,providing courteous, professional on-site salessupport and product or service information
• Answer and manage inbound calls professionally,handle inquiries when appropriate, and directcallers to the correct department as needed
• Listen to and understand customer needs, identifyappropriate products and services, and recommendrelated products and accessories
• Prepare quotes and process in-person and phoneorders promptly and accurately, including applicablepayments, pickup, or delivery arrangements
• Respond to customer emails and messages promptly,courteously, and respectfully
• Address customer inquiries and service issues,identify solutions, and elevate concerns asneeded
• Support WAV house accounts and provide responsiveservice to internal customers
• Maintain accurate customer, quote, order, andactivity information in the CRM and ERP systems,including setting up complex orders
• Maintain a proficient understanding of internalsystems and processes and participate in systemenhancement testing efforts
• Contact manufacturers directly to obtain DDO/PEpricing updates as needed
• Develop and maintain knowledge of the product linesdistributed by WAV
• Participate in Company and supplier training tobuild knowledge of the wireless communicationsindustry, wireless technology, WAV product lines,sales processes, and customer service standards
• Collaborate with Sales, Customer Solutions,Operations, Warehouse, manufacturers, and otherinternal partners to fulfill customer needs
• Adhere to and promote the WAV Fundamentals
• Work toward established individual and team salesand service goals

Non-essential Job Functions

• Maintain an organized, professional, andcustomer-ready counter area
• Perform other duties as directed by management

PositionRequirements

Qualifications

Toperform this job successfully, an individual must beable to perform each essential duty satisfactorily. Therequirements listed below are representative of theknowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals withdisabilities to perform the essential functions.

Education/Experience

Highschool diploma or equivalent required; bachelor’s degreepreferred. One to three years of customer service,retail, sales, warehouse counter, technology-related, orother relevant experience required, or an equivalentcombination of education and experience. The successfulcandidate must demonstrate a strong desire to learn thewireless communications industry, wireless technology,and technical product sales.

Language Ability

Abilityto respond effectively to the most sensitive inquiriesor complaints. Excellent written and verbal skills.Ability to read, comprehend, and write simpleinstructions, short correspondence, and memos. Abilityto effectively present information in one-on-one andsmall group situations to customers, clients, and otheremployees of the organization.

Math Ability

Abilityto apply concepts such as fractions, percentages,ratios, and proportions to practical situations.

Reasoning Ability

Ability to adapt to challenging situations as well ashave the ability to balance, execute and prioritize bothroutine and analytical tasks. Ability to defineproblems, collect data, establish facts, and draw validconclusions. Willingness, capability, and determinationto solve problems and participate in teamproblem-solving and negotiations.

Computer Skills

Basicproficiency with Microsoft Office and the ability tolearn CRM, ERP, point-of-sale, and product lookupsystems. Experience with NetSuite or a CRM system ishelpful but not required.

Certificates/LicensesRequired

N/a

Other Skills/Abilities

• Friendly, professional, and customer-focusedcommunication skills
• Curiosity about wireless technology and a strongwillingness to learn technical products and industryterminology
• Ability to listen, ask questions, followinstructions, and apply feedback
• Dependable, organized, and attentive to detail
• Comfortable working with customers in person andhandling multiple priorities in a fast-pacedenvironment
• Basic problem-solving ability and willingness toseek assistance when needed
• Able to work collaboratively with a positiveattitude and a commitment to continuouslearning

NOTE:This job description is not intendedto be all-inclusive. Employee may perform otherrelatedduties as negotiated to meet theongoing needs of the organization.

This position does not havesupervisory responsibilities.

Thework environmentcharacteristics described here are representative ofthose an employee encounters whileperforming the essential functions of this job.Reasonable accommodations may be made toenable individuals with disabilities to perform theessential functions.

Workenvironment consists of anindoor, climate-controlled atmosphere. Noise levelinthe office is quiet to moderate. Noiselevel in the warehouse is moderate and occasionallyloud.

Physical Demands

Thephysical demands describedhere are representative of those that must be met byanemployee to successfully perform theessential functions of this job. Reasonableaccommodations may be made to enable individualswith disabilities to perform theessentialfunctions.

Thisposition frequently requiresthe employee to stand, sit and walk. The employee isfrequently required to use hands tofinger, handle, or feel, reach with hands and arms,andtalk/hear. Specific vision abilitiesrequired by this job include close vision and theability to adjust focus.