Counter Customer Associate

SRS Distribution Inc.; Spring Hill (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/Dental/Vision benefits

Job summary

Heritage Landscape Supply is seeking a full-time Counter Sales with Backup Driver in Spring Hill, TN. This role handles order entry, customer interactions, and assists with deliveries while supporting inventory accuracy.

You will process orders, provide product recommendations, quote materials, schedule truck deliveries, and contribute to warehousing activities. Must be able to lift up to 75 lbs and pass pre-employment screening.

Qualifications

• 2+ years of customer service or sales experience.
• Experience with POS systems and accurate order entry.
• Strong communication and problem-solving skills.
• Able to lift up to 75 lbs and work in warehouse conditions.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person consultations.
• Process transactions at the sales counter using the company system.
• Deliver product recommendations and pricing information to customers.
• Create sales orders and quotes from customer measurements.
• Coordinate and schedule truck deliveries with precision.
• Participate in cycle counts, order picking, staging, and shipping/receiving.
• Communicate customer needs and special orders to the team.
• Maintain a clean, safe work environment; promote efficiency.
• Cover Back-up Driver responsibilities in non-regulated trucks.
• Perform other duties as assigned.

Skills

Customer service

POS systems

Order entry

Delivery scheduling

Inventory management

Education

High school diploma or equivalent

Tools

Company computer system

Job description

Heritage Landscape Supply is seeking a full-time Counter Sales w/ Backup Driver driving duties and a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Covers Back-up Driver responsibilities in non-regulated truck.
• Other duties as assigned.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Covers Back-up Driver responsibilities in non-regulated truck.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness/ability to work overtime as needed.
• Capability to pass a pre‑employment drug test.
• High school diploma or equivalent of education & experience.
• Minimum of 2 years of relevant work experience.
• Experience in driving in a non-regulated truck.

Job Location

National Structure - Spring Hill 3515 Cleburne Road Suite B Spring Hill, TN 37174

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.
• Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program

Equal Employment Opportunity Statement

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Find out more at www.heritagelandscapesupplygroup.com.