Count Team Member - Cage Operations

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 33,000 - 45,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Count Team member to manage activities in the Count Room, ensuring currency integrity and adherence to Gaming/Lottery regulations. The role emphasizes accuracy, security, and exceptional guest service in a high‑volume environment.

Main responsibilities include counting and reconciling funds, transferring documentation, and coordinating with Accounting and Cage departments. On‑the‑job training is provided, with emphasis on compliance and security.

Qualifications

• High school diploma or equivalent required; two months of on‑the‑job training as part of onboarding.
• Must obtain and maintain licenses/certifications per Federal, State, and Gaming regulations.
• Background check and drug screening required.
• Must be 21 years of age or older.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock for gaming entertainment and mentors team members to provide superior guest service.
• Maintains protection of large amounts of currency, preventing loss with careful handling.
• Ensures procedures and controls protect counted receipts.
• Conducts mechanically assisted counting of bill validator contents.
• Keeps aware of security issues in the Count Room and reports to Count Room Supervisor.
• Counts and reconciles total funds to ensure count integrity.
• Transfers documentation to Accounting daily and prepares funds for transfers to Cage.
• Handles all facets of the count from opening boxes to final reconciliation.

Skills

Cashiering

Attention to detail

Guest service

Effective communication

The Gaming/Lottery industry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Count Team

Overview

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Casino games, as well as ensuring compliance with Gaming/Lottery commissions. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Ensures that procedures and proper controls are affected to protect counted receipts.
• Conducts a mechanically assisted count of the contents of the bill validator boxes.
• Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.
• Counts and reconciles total funds to ensure the integrity of the count.
• Transfers the corresponding documentation to the Accounting Department on a daily basis.
• Prepares funds, with proper documentation for transfer of funds to the Cage Department.
• Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.

Qualifications

Education and/or Experience Requirements:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as two months on-the-job training.

Additional Requirements: (Licenses, Certifications, Testing, etc)

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

Knowledge Of

• Cashiering or banking operations.
• The Gaming/Lottery industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Financial and budgeting control skills.
• 10-Key calculator.

Ability To

• Communicate effectively with coworkers and management.
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
• Communicate effectively with coworkers and management.
• Count and separate varying denominations of vouchers and currency.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.
• Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.